Back to search.Undutchables - Customer Contact Center Agent German
| Employment Type: | Contract |
| Location: | Gelderland, The Netherlands |
| Salary: | Competitive |
| Languages: | German |
Job description
Tasks:
- Provide the customers with the correct service by giving product information, taking orders and by finding solutions for problems the customer may have
- Assign licence keys for clients who purchase software packages and assist clients with installation problems
- Ensure that the knowledge bases are actively used and adhered to. Any knowledge base discrepancies are to be reported to Team Management.
- When registering orders, responsible for ensuring that each order is filled in completely and correctly in line with procedures.
- Register interactions in the complete and correct format(s) in order to make the interactions billable
- Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed
- Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws
- Any other duties as assigned by management
Requirements
Education level: MBO
Skills:
Profile:
- German speaker
- Very good command of English (both written and spoken)
- Service minded
- Stress resistant
- Accurate, punctual
- Convincing
- Flexible
- Friendly and clear telephone voice
- Trustworthy
- Pro-active
- Linguistic skills
- Familiarise oneself quickly with new products
- Excellent communication skills
- Project knowledge
- MS Office knowledge on end-user level
Salary indication
1515 gross per month based on 40 hour week.
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4e24214fcc16a/toplanguagejobs voor meer informatie over deze vacature.
Tasks:
- Provide the customers with the correct service by giving product information, taking orders and by finding solutions for problems the customer may have
- Assign licence keys for clients who purchase software packages and assist clients with installation problems
- Ensure that the knowledge bases are actively used and adhered to. Any knowledge base discrepancies are to be reported to Team Management.
- When registering orders, responsible for ensuring that each order is filled in completely and correctly in line with procedures.
- Register interactions in the complete and correct format(s) in order to make the interactions billable
- Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed
- Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws
- Any other duties as assigned by management
Requirements
Education level: MBO
Skills:
Profile:
- German speaker
- Very good command of English (both written and spoken)
- Service minded
- Stress resistant
- Accurate, punctual
- Convincing
- Flexible
- Friendly and clear telephone voice
- Trustworthy
- Pro-active
- Linguistic skills
- Familiarise oneself quickly with new products
- Excellent communication skills
- Project knowledge
- MS Office knowledge on end-user level
Salary indication
1515 gross per month based on 40 hour week.
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4e24214fcc16a/toplanguagejobs voor meer informatie over deze vacature.
You cannot apply for this job as it is no longer active.
