Back to search.Unique Multilingual - Dutch Speaking Temporary Back Office Agent
| Employment Type: | Temporary |
| Location: | The Hague - Zuid-Holland, The Netherlands, Hazerswoude-Rijndijk |
| Salary: | Excellent |
| Languages: | English, Dutch |
About the job
As a Back Office Employee you will be part of the Customer Care Department who is responsible for handling complaints from customers.
Your Tasks:
• entry point for complaints (intake)
• Contact Customer Service Representativesto get essential missing information regarding complaints
• Communication towards customers with confirmation, next steps, status of their case
• Enter, maintain and close complaints within appropriate systems
• Manage return shipments
• Handle clear and selected cases
• Realize customer satisfaction through short lead times and quality of communication
• Contribute to the process of route cause analyses and corrective actions.
Job requirements
• MBO/HBO level of education;
• Customer focused and service minded;
• Fluent in English and knowledge of Dutch
• Able to work systematically and independently;
• Good administrative and communication skills;
• Flexible Team worker with a drive to find solutions and think “out of the box”.
As a Back Office Employee you will be part of the Customer Care Department who is responsible for handling complaints from customers.
Your Tasks:
• entry point for complaints (intake)
• Contact Customer Service Representativesto get essential missing information regarding complaints
• Communication towards customers with confirmation, next steps, status of their case
• Enter, maintain and close complaints within appropriate systems
• Manage return shipments
• Handle clear and selected cases
• Realize customer satisfaction through short lead times and quality of communication
• Contribute to the process of route cause analyses and corrective actions.
Job requirements
• MBO/HBO level of education;
• Customer focused and service minded;
• Fluent in English and knowledge of Dutch
• Able to work systematically and independently;
• Good administrative and communication skills;
• Flexible Team worker with a drive to find solutions and think “out of the box”.
You cannot apply for this job as it is no longer active.
