Back to search.Undutchables - Technical Support Representative speaking French
| Employment Type: | Contract |
| Location: | Noord-Holland, The Netherlands |
| Salary: | |
| Languages: | English, French, Italian |
Company description
International company
Job description
- Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations
- Handle telephone interface using judgments to deal with those, which cannot be handled at first contact and escalate and follow-up appropriately
- Handle written customer communications in the form of email and web-chat in support of pre-sale and post-sale customer inquiries.
- Obtain accurate customer details and amend contact-handling system when applicable
- Generation of sales leads from these contacts
- May, in the future, handle customer video chat interactions in support of pre-sale and post-sale customer inquiries.
- Gives interface matrix listed compatibility information to customers on company released products.
- May handle customer product repair invoicing and assist in preparation of customer service statistics.
- Check status of repair orders per customer request.
- Providing excellent customer management inclusive of excellent communications, responsive follow trough, and advocacy for customer issues with internal departments
Requirements
Candidate has to speak both French as well as Italian on a native level otherwise he/she will not be consider for this particular role!!!
Uses professional concepts; applies company policies and procedures to resolve a variety of issues. System knowledge on Windows applications, ERP database (Oracle 11i) order management.
Job Complexity:
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Has internal and some external contacts.
Supervision:
Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Will be expected to work independently
Experience:
Typically requires a minimum of 1-2 years of related experience
Characteristics:
- Customer Focused
- People oriented
- Strong independent behavior
- Strong commercial affinity
- Strong communication skills, ability to build and maintain internal and external relationships, a team player
- Ability to work and perform under pressure
- speaking French on a native level together with near native Italian
Education
HBO degree or equivalent experience
Salary indication
€2.400 gross
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4ea03c095215e/toplanguagejobs voor meer informatie over deze vacature.
International company
Job description
- Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations
- Handle telephone interface using judgments to deal with those, which cannot be handled at first contact and escalate and follow-up appropriately
- Handle written customer communications in the form of email and web-chat in support of pre-sale and post-sale customer inquiries.
- Obtain accurate customer details and amend contact-handling system when applicable
- Generation of sales leads from these contacts
- May, in the future, handle customer video chat interactions in support of pre-sale and post-sale customer inquiries.
- Gives interface matrix listed compatibility information to customers on company released products.
- May handle customer product repair invoicing and assist in preparation of customer service statistics.
- Check status of repair orders per customer request.
- Providing excellent customer management inclusive of excellent communications, responsive follow trough, and advocacy for customer issues with internal departments
Requirements
Candidate has to speak both French as well as Italian on a native level otherwise he/she will not be consider for this particular role!!!
Uses professional concepts; applies company policies and procedures to resolve a variety of issues. System knowledge on Windows applications, ERP database (Oracle 11i) order management.
Job Complexity:
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Has internal and some external contacts.
Supervision:
Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Will be expected to work independently
Experience:
Typically requires a minimum of 1-2 years of related experience
Characteristics:
- Customer Focused
- People oriented
- Strong independent behavior
- Strong commercial affinity
- Strong communication skills, ability to build and maintain internal and external relationships, a team player
- Ability to work and perform under pressure
- speaking French on a native level together with near native Italian
Education
HBO degree or equivalent experience
Salary indication
€2.400 gross
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4ea03c095215e/toplanguagejobs voor meer informatie over deze vacature.
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