Back to search.Abroad Experience International - Customer Service Agent - German - Apeldoorn
| Employment Type: | Permanent |
| Location: | Utrecht - Utrecht, The Netherlands |
| Salary: | Negotiable |
| Languages: | English, German |
Advertiser Details
- Name:Abroad Experience International
- Posted:08-03-2012
- Code:2242466 - 3859
Main Tasks:
Responsible for capturing & handling all incoming & outgoing customer contacts from different media in a correct and customer friendly way, complying with target figures as agreed with CCC-clients.
* Provide the customers with the correct service by giving product information, taking orders and by finding solutions for problems the customer may have
* Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed
* Handle credit card authorisations
* Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws
Requirements :
* Fluent in German and fluency in the English language (other European languages are a plus)
* Service minded
* Stress resistant
* Accurate, punctual
* Convincing
* Flexible
* Friendly and clear telephone voice
* Trustworthy
* Pro-active
Responsible for capturing & handling all incoming & outgoing customer contacts from different media in a correct and customer friendly way, complying with target figures as agreed with CCC-clients.
* Provide the customers with the correct service by giving product information, taking orders and by finding solutions for problems the customer may have
* Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed
* Handle credit card authorisations
* Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws
Requirements :
* Fluent in German and fluency in the English language (other European languages are a plus)
* Service minded
* Stress resistant
* Accurate, punctual
* Convincing
* Flexible
* Friendly and clear telephone voice
* Trustworthy
* Pro-active
You cannot apply for this job as it is no longer active.
