Back to search.Undutchables - Belgian (French and Dutch) speaker Customer Service Representative
| Employment Type: | Contract |
| Location: | Utrecht, The Netherlands |
| Salary: | |
| Languages: | Dutch, French, Flemish |
Company description
The world leader for medical supplies.
Job description
Scope of position
The employee in this position is responsible for providing exceptional customer service to our customers. The employee assists customers with any issue that may arise as a result of doing business with the company
This position deals front line with customer and must always represent the company and our customer service philosophy with the utmost integrity.
Basic function
Responsible for receiving, monitoring and processing customer orders in a timely manner with emphasis on accuracy and professionalism.
Interface with other departments to ensure that customer’s service requests are processed in a timely manner.
Responsibilities
- receives customer orders, service requests and customer complaints by phone, fax, mail or e-mail
- performs clerical processing of orders and requests which includes record search, investigation of problems and complaints
- provides customer with accurate information regarding our products and sales promotions, customer orders and our service guidelines (product returns / complaints)
- gets familiar and adheres to the company's policies and procedures regarding order processing and complaint handling
- complies with ISO procedures
Other responsibilities and duties may be assigned as needed.
Requirements
Education / Experience
Highschool, comparable to Dutch HAVO+
Minimum 1 year of customer service experience in a comparable environment
Knowledge / Skills / Abilities
- native level speaker of Belgian languages, both French and Flemish/Dutch. Only candidates who have grown up in Belgium or spent many years there will be considered as it is essential that someone have an in-depth understanding of the local languages and culture.
- have or develop proficiency in both customer service and sales administration skills
- strong communication skills (clear, intelligible verbal communication, probe for information) as communication with customers and sales representatives is often needed
- ability to operate computer systems with accuracy and efficiency
- have ability to prioritize
- give attention to detail
- basic knowledge of Excel and Word
- ability to work independently
- flexible and outgoing team player personality with conflict resolution skills
- ability to adapt and implement new procedures as required to provide excellent customer service
Salary indication
€2000-2200
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4f16c970d0a4f/toplanguagejobs voor meer informatie over deze vacature.
The world leader for medical supplies.
Job description
Scope of position
The employee in this position is responsible for providing exceptional customer service to our customers. The employee assists customers with any issue that may arise as a result of doing business with the company
This position deals front line with customer and must always represent the company and our customer service philosophy with the utmost integrity.
Basic function
Responsible for receiving, monitoring and processing customer orders in a timely manner with emphasis on accuracy and professionalism.
Interface with other departments to ensure that customer’s service requests are processed in a timely manner.
Responsibilities
- receives customer orders, service requests and customer complaints by phone, fax, mail or e-mail
- performs clerical processing of orders and requests which includes record search, investigation of problems and complaints
- provides customer with accurate information regarding our products and sales promotions, customer orders and our service guidelines (product returns / complaints)
- gets familiar and adheres to the company's policies and procedures regarding order processing and complaint handling
- complies with ISO procedures
Other responsibilities and duties may be assigned as needed.
Requirements
Education / Experience
Highschool, comparable to Dutch HAVO+
Minimum 1 year of customer service experience in a comparable environment
Knowledge / Skills / Abilities
- native level speaker of Belgian languages, both French and Flemish/Dutch. Only candidates who have grown up in Belgium or spent many years there will be considered as it is essential that someone have an in-depth understanding of the local languages and culture.
- have or develop proficiency in both customer service and sales administration skills
- strong communication skills (clear, intelligible verbal communication, probe for information) as communication with customers and sales representatives is often needed
- ability to operate computer systems with accuracy and efficiency
- have ability to prioritize
- give attention to detail
- basic knowledge of Excel and Word
- ability to work independently
- flexible and outgoing team player personality with conflict resolution skills
- ability to adapt and implement new procedures as required to provide excellent customer service
Salary indication
€2000-2200
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4f16c970d0a4f/toplanguagejobs voor meer informatie over deze vacature.
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