Back to search.Biomet Europe - Spanish & English Customer Service Representative
| Employment Type: | Permanent |
| Location: | Noord-Brabant, The Netherlands, 4836 LD |
| Salary: | A competitive remuneration package |
| Languages: | English, Spanish |
Customer Service Representative
Hazeldonk, Noord-Brabant
The Company:
Biomet is one of the global leaders in the orthopedics market. Biomet manufactures, markets and distributes high quality and high-tech orthopedic products such as knees and hips, biomaterials, bone cements and surgical instruments. Biomet operates in more than 90 countries worldwide and has 16 manufacturing sites. With more than 7,500 team members, Biomet generates over $2.8 billion annual sales.
Biomet headquarters are located in Warsaw, Indiana, USA. The Europe, Middle East and Africa (EMEA) headquarters resides in Dordrecht, and the Global Supply Chain Centre in Hazeldonk the Netherlands.
Biomet looks to the future with a focus on continued innovation and growth, while staying true to its founding principles established over 30 years ago. From the very beginning, Biomet has been guided by the core belief that the surgeon-patient connection is critically important. With an unmatched reputation for innovation, responsiveness and clinical success, Biomet is a fast-growing private equity-owned company.
Department/ BU Description:
The Global Supply Chain Center (GSCC) is based in Hazeldonk, Noord-Brabant, where it operates Biomet European Distribution Center. The GSCC is involved in all supply chain activities in EMEA. In this setup, the Customer Service Team plays a key role in servicing our Export and Intercompany customers as well as supporting all Biomets sourcing activities from China.
De customer service department consists of 10 FTE.
Job Summary:
The Customer Service Representative is part of the Customer Service Department and will have responsibility for a group of customers AND/OR operational support tasks.
Each Customer Service team member is responsible to drive improvements on behalf of our customers and to ensure that GSCC service level targets are met. He or she will act as one point of contact to their respective customers and will work closely with the different GSCC Departments (Purchasing, Supply, Support, Warehouse, Finance, Masterdata, etc.) to achieve optimal results. Within the Customer Service Team the different team members act as each others backups and work closely together in a constructive and friendly team atmosphere
Tasks and responsibilities:
Order Entry, Order Management, Delivery Creation and Invoicing;
Effective and professional communication with customers;
Daily Backorder Management;
Operational Demand Control activities;
Return Order Processing;
Providing accurate delivery dates, pricing information, order status;
Interacting with supply points to provide customers with accurate information;
Daily operational collaboration with departments Sales, Inventory and Operation Planning, Inventory Management, Purchasing and Warehouse;
Creation of flat stock demand across Europe sites via purchase requisitions and follow up;
Inquiry handling;
Return Order and Credit & Debit Memo processing;
Additional tasks seen by superior that fall outside the main task described above but are required to meet company and the department objectives.
Profile of suitable candidate:
Fluent in Spanish and English;
Customer Service experience;
Good understanding of logistics and Supply Chain processes;
Working knowledge of Excel is a must;
Experience with SAP;
The location is difficult to reach by public transport, owning a car is recommended;
Experience in a multinational environment;
Adaptive to change;
Self starter and team player;
Pro-active, flexible and determined;
Moderate analytical abilities and an excellent attention for details;
Passionate, result and service minded;
Open-minded with assertive behavior.
Salary
Biomet offers you a challenging position with good career prospects in a fast growing international business.
We offer a competitive remuneration package.
Good pension plan, bonus scheme.
How to Apply
If you are interested and you meet all the above requirements sent your resume with a motivation letter to: Guy Laeven, Recruitment Manager EMEA, by using the 'Solliciteren' button below.
Please state the Job title in the subject.
For more information about Biomet: www.biomet.com or call Guy Laeven: +31 78 629 29 19.
Agency calls not appreciated.
Trefwoorden: Customer Service, Spanish, English, Order Management, Delivery Creation, Invoicing, Backorder, Administration, Service, International, Job, Vacancy, Breda, Noord Brabant, Zuid Holland, Dordrecht, Netherlands, Holland, HBO, MBO.
Hazeldonk, Noord-Brabant
The Company:
Biomet is one of the global leaders in the orthopedics market. Biomet manufactures, markets and distributes high quality and high-tech orthopedic products such as knees and hips, biomaterials, bone cements and surgical instruments. Biomet operates in more than 90 countries worldwide and has 16 manufacturing sites. With more than 7,500 team members, Biomet generates over $2.8 billion annual sales.
Biomet headquarters are located in Warsaw, Indiana, USA. The Europe, Middle East and Africa (EMEA) headquarters resides in Dordrecht, and the Global Supply Chain Centre in Hazeldonk the Netherlands.
Biomet looks to the future with a focus on continued innovation and growth, while staying true to its founding principles established over 30 years ago. From the very beginning, Biomet has been guided by the core belief that the surgeon-patient connection is critically important. With an unmatched reputation for innovation, responsiveness and clinical success, Biomet is a fast-growing private equity-owned company.
Department/ BU Description:
The Global Supply Chain Center (GSCC) is based in Hazeldonk, Noord-Brabant, where it operates Biomet European Distribution Center. The GSCC is involved in all supply chain activities in EMEA. In this setup, the Customer Service Team plays a key role in servicing our Export and Intercompany customers as well as supporting all Biomets sourcing activities from China.
De customer service department consists of 10 FTE.
Job Summary:
The Customer Service Representative is part of the Customer Service Department and will have responsibility for a group of customers AND/OR operational support tasks.
Each Customer Service team member is responsible to drive improvements on behalf of our customers and to ensure that GSCC service level targets are met. He or she will act as one point of contact to their respective customers and will work closely with the different GSCC Departments (Purchasing, Supply, Support, Warehouse, Finance, Masterdata, etc.) to achieve optimal results. Within the Customer Service Team the different team members act as each others backups and work closely together in a constructive and friendly team atmosphere
Tasks and responsibilities:
Order Entry, Order Management, Delivery Creation and Invoicing;
Effective and professional communication with customers;
Daily Backorder Management;
Operational Demand Control activities;
Return Order Processing;
Providing accurate delivery dates, pricing information, order status;
Interacting with supply points to provide customers with accurate information;
Daily operational collaboration with departments Sales, Inventory and Operation Planning, Inventory Management, Purchasing and Warehouse;
Creation of flat stock demand across Europe sites via purchase requisitions and follow up;
Inquiry handling;
Return Order and Credit & Debit Memo processing;
Additional tasks seen by superior that fall outside the main task described above but are required to meet company and the department objectives.
Profile of suitable candidate:
Fluent in Spanish and English;
Customer Service experience;
Good understanding of logistics and Supply Chain processes;
Working knowledge of Excel is a must;
Experience with SAP;
The location is difficult to reach by public transport, owning a car is recommended;
Experience in a multinational environment;
Adaptive to change;
Self starter and team player;
Pro-active, flexible and determined;
Moderate analytical abilities and an excellent attention for details;
Passionate, result and service minded;
Open-minded with assertive behavior.
Salary
Biomet offers you a challenging position with good career prospects in a fast growing international business.
We offer a competitive remuneration package.
Good pension plan, bonus scheme.
How to Apply
If you are interested and you meet all the above requirements sent your resume with a motivation letter to: Guy Laeven, Recruitment Manager EMEA, by using the 'Solliciteren' button below.
Please state the Job title in the subject.
For more information about Biomet: www.biomet.com or call Guy Laeven: +31 78 629 29 19.
Agency calls not appreciated.
Trefwoorden: Customer Service, Spanish, English, Order Management, Delivery Creation, Invoicing, Backorder, Administration, Service, International, Job, Vacancy, Breda, Noord Brabant, Zuid Holland, Dordrecht, Netherlands, Holland, HBO, MBO.
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