Back to search.Adams' Multilingual Recruitment - EXPERIENCED Customer Service Representative - French NATIVE dealing with key accounts
| Employment Type: | Permanent |
| Location: | Almere - Flevoland, The Netherlands |
| Salary: | Excellent |
| Languages: | English, French |
Advertiser Details
- Name:Adams' Multilingual Recruitment
- Posted:20-02-2012
- Code:ADJG01671
Job description
* Co-ordinate the customer order fulfilment process by identifying, recording and maintaining all appropriate customer, product and delivery information, implementing pricing policies, following-up orders throughout delivery and invoicing phases including the required trouble-shooting and problem solving.
* Function as the primary customer service contact for a defined product range and for a dedicated European regional customer base by responding to incoming communication in a timely manner, by readily providing product and/or sales order information to customers, using professional and multilingual communication skills.
* Develop and maintain long-term customer relationships by proactively managing customer expectations - in alignment with the appropriate business strategy - document and/or provide the appropriate information to customers.
* Provide support to internal functions – if appropriate:
- Handling incoming customer complaints;
- Administering product sample requests;
- Identifying sales leads, collecting and forwarding knowledge regarding customer strategies or trends to relevant Business Unit(s);
- Supporting sales forecast process;
- Assisting in credit & collection efforts.
* Remain knowledgeable of ’s products, facilities and organizational structures through identifying and participating in training and offered development opportunities, and adhere to Policies and Procedures, Quality Management requirements, Environment, Health & Safety guidelines.
* Support or manage specific projects identified as outside the immediate scope of the EU Customer Service Representative role, as appropriate and when agreed upon.
Job requirements
Managerial/Leadership Competencies
* Customer Focus
* Listening
* Negotiating
* Peer Relationships
* Priority Setting
* Self Development
* Written Communications
* Team/Unit Contribution
Technical Competencies
* Effectively communicate to customer base in 2 languages, English/French.
* Analytical and trouble shooting/problem solving skills.
* PC Literate with knowledge of various software programmes, including SAP.
* Awareness of Import and Export procedures.
Ideally the candidate should have 4 years in customer services.
Company profile
International environment
Additional information
Great opportunity to work for a fast moving and exciting American company
Almere
J. Gutknecht
T:? 31 20 5800 346
E:?jennifer@adamsrecruitment.com
* Co-ordinate the customer order fulfilment process by identifying, recording and maintaining all appropriate customer, product and delivery information, implementing pricing policies, following-up orders throughout delivery and invoicing phases including the required trouble-shooting and problem solving.
* Function as the primary customer service contact for a defined product range and for a dedicated European regional customer base by responding to incoming communication in a timely manner, by readily providing product and/or sales order information to customers, using professional and multilingual communication skills.
* Develop and maintain long-term customer relationships by proactively managing customer expectations - in alignment with the appropriate business strategy - document and/or provide the appropriate information to customers.
* Provide support to internal functions – if appropriate:
- Handling incoming customer complaints;
- Administering product sample requests;
- Identifying sales leads, collecting and forwarding knowledge regarding customer strategies or trends to relevant Business Unit(s);
- Supporting sales forecast process;
- Assisting in credit & collection efforts.
* Remain knowledgeable of ’s products, facilities and organizational structures through identifying and participating in training and offered development opportunities, and adhere to Policies and Procedures, Quality Management requirements, Environment, Health & Safety guidelines.
* Support or manage specific projects identified as outside the immediate scope of the EU Customer Service Representative role, as appropriate and when agreed upon.
Job requirements
Managerial/Leadership Competencies
* Customer Focus
* Listening
* Negotiating
* Peer Relationships
* Priority Setting
* Self Development
* Written Communications
* Team/Unit Contribution
Technical Competencies
* Effectively communicate to customer base in 2 languages, English/French.
* Analytical and trouble shooting/problem solving skills.
* PC Literate with knowledge of various software programmes, including SAP.
* Awareness of Import and Export procedures.
Ideally the candidate should have 4 years in customer services.
Company profile
International environment
Additional information
Great opportunity to work for a fast moving and exciting American company
Almere
J. Gutknecht
T:? 31 20 5800 346
E:?jennifer@adamsrecruitment.com
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