Back to search.Adams' Multilingual Recruitment - Technical Customer Support - fluent Spanish speaker
| Employment Type: | Permanent |
| Location: | Amsterdam - Noord-Holland, The Netherlands |
| Salary: | Excellent |
| Languages: | English, Spanish |
Advertiser Details
- Name:Adams' Multilingual Recruitment
- Posted:20-02-2012
- Code:ADSL01612
Job description Technical Customer Support - fluent Spanish speaker
As a Support Engineer you will be a member of an international oriented support team in the CSC. This department is responsible for all incident management activities.
Our Support Engineers therefore take full ownership of a pending technical issue until resolved. Your primary tasks and responsibilities will be:
Communicate with customers concerning incoming incidents and register these findings in trouble tickets;
Resolve technical issues involving clients’ network connections by analyzing the incident and pro-actively coordinating the repair process with providers;
Manage the customer relation by means of proactive communication throughout the entire resolution process so that the client experiences the problem as fully and adequately resolved;
Administrate the process of technical support accurately and share findings with colleagues;
Participate in project teams as necessary to support the business.
As support engineer you will work in shifts (early or late) 5 days a week, with weekend cover on rotational basis;
There are 2 shifts per day between 07:00 & 23:00 hours, 7 days a week. Naturally, our support engineers receive compensation for working in shifts.
Job requirements Technical Customer Support - fluent Spanish speaker
Your Profile:
Completed relevant education (ICT, Electronics, Telecommunications)
Minimal of 1 year relevant work experience in technical support
General knowledge (CCNA level) of:
- Access networking technologies (xDSL, Leased Line, wireless, satellite)
- Routers / firewalls (primarily Cisco)
- VPN solutions (public based on IPSEC/SSL or private based on MPLS)
- Network management systems / tools
Communicatively strong
Creative & customer focused
fluent in English and Spanish
Amsterdam
S. Lubak
T:? 31 20 5800 340
E:?sylvia@adamsrecruitment.com
As a Support Engineer you will be a member of an international oriented support team in the CSC. This department is responsible for all incident management activities.
Our Support Engineers therefore take full ownership of a pending technical issue until resolved. Your primary tasks and responsibilities will be:
Communicate with customers concerning incoming incidents and register these findings in trouble tickets;
Resolve technical issues involving clients’ network connections by analyzing the incident and pro-actively coordinating the repair process with providers;
Manage the customer relation by means of proactive communication throughout the entire resolution process so that the client experiences the problem as fully and adequately resolved;
Administrate the process of technical support accurately and share findings with colleagues;
Participate in project teams as necessary to support the business.
As support engineer you will work in shifts (early or late) 5 days a week, with weekend cover on rotational basis;
There are 2 shifts per day between 07:00 & 23:00 hours, 7 days a week. Naturally, our support engineers receive compensation for working in shifts.
Job requirements Technical Customer Support - fluent Spanish speaker
Your Profile:
Completed relevant education (ICT, Electronics, Telecommunications)
Minimal of 1 year relevant work experience in technical support
General knowledge (CCNA level) of:
- Access networking technologies (xDSL, Leased Line, wireless, satellite)
- Routers / firewalls (primarily Cisco)
- VPN solutions (public based on IPSEC/SSL or private based on MPLS)
- Network management systems / tools
Communicatively strong
Creative & customer focused
fluent in English and Spanish
Amsterdam
S. Lubak
T:? 31 20 5800 340
E:?sylvia@adamsrecruitment.com
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