Back to search.Undutchables - Turkish speaker Customer Operations Representative
| Employment Type: | Contract |
| Location: | Utrecht, The Netherlands |
| Salary: | Competitive |
| Languages: | Turkish |
Company description
Job purpose
To ensure all core refund-related processes within the team (verification, claiming, appeal handling for both VAT Refund and Excise Duty and account management) are dealt with effectively, correctly and on time, with a view to delivering service and quality excellence towards customers and agents, to maximising refunds within legal givens and to minimise pre-financing costs.
Key responsibilities and accountabilities
Carry out all core refund-related processes within the team (verification, claiming, appeal handling for both VAT Refund and Excise Duty, customer service and account management) to agreed standards.
Achieve maximum VAT- or Excise Duty-refund within legal guidelines and practices.
Deliver excellent service and quality to the team customers and agents.
Build up and maintain professional working relations with relevant local refund authorities.
Attend training and develop own relevant knowledge and skills in the CRS area, including changes in legislation and markets.
Duties and standards at team level
Core refund functions
Ensure all incoming documentation is verified 48 hours from scanning.
Ensure customer documentation is complete at all times.
Ensure all claims are submitted correctly within relevant local deadlines.
Ensure all rejections are reviewed and appealed promptly where appropriate.
Maximise refunds
Keep an eye out for ways to maximise customer relations and propose to Team Leader where relevant.
Continuously look for ways to educate the customer whilst maintaining their business, and propose to Team Leader where relevant.
Cost-effectiveness and efficiency
Look out for mechanisms to identify and correct operational mistakes, in order to minimise incorrect pre-financing. Propose to Team Leader where relevant.
Maintain ways to minimise refund-turnaround times to reduce pre-financing costs.
Liaise with Team Leader to ensure maximum efficiency and alignment.
Ensure the correct tools and equipment are utilised: policies, procedures, methods and systems.
Develop self
Remain up-to-date with all operational functions within the CRS department.
Develop a good understanding of the full CRS area, particularly in locations relevant to the team.
Requirements
- Native level Turkish speaker with excellent English skills (as all internal communication will be done in English)
- 1-2 years experience in a call center or customer service environment.
- Friendly, customer service oriented mentality
- Flexible, proactive, accurate
Salary indication
1950 gross per month
The company will reimburse travel costs for up to 400 per month (depending on where you live).
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4f27a7610271b/toplanguagejobs voor meer informatie over deze vacature.
Job purpose
To ensure all core refund-related processes within the team (verification, claiming, appeal handling for both VAT Refund and Excise Duty and account management) are dealt with effectively, correctly and on time, with a view to delivering service and quality excellence towards customers and agents, to maximising refunds within legal givens and to minimise pre-financing costs.
Key responsibilities and accountabilities
Carry out all core refund-related processes within the team (verification, claiming, appeal handling for both VAT Refund and Excise Duty, customer service and account management) to agreed standards.
Achieve maximum VAT- or Excise Duty-refund within legal guidelines and practices.
Deliver excellent service and quality to the team customers and agents.
Build up and maintain professional working relations with relevant local refund authorities.
Attend training and develop own relevant knowledge and skills in the CRS area, including changes in legislation and markets.
Duties and standards at team level
Core refund functions
Ensure all incoming documentation is verified 48 hours from scanning.
Ensure customer documentation is complete at all times.
Ensure all claims are submitted correctly within relevant local deadlines.
Ensure all rejections are reviewed and appealed promptly where appropriate.
Maximise refunds
Keep an eye out for ways to maximise customer relations and propose to Team Leader where relevant.
Continuously look for ways to educate the customer whilst maintaining their business, and propose to Team Leader where relevant.
Cost-effectiveness and efficiency
Look out for mechanisms to identify and correct operational mistakes, in order to minimise incorrect pre-financing. Propose to Team Leader where relevant.
Maintain ways to minimise refund-turnaround times to reduce pre-financing costs.
Liaise with Team Leader to ensure maximum efficiency and alignment.
Ensure the correct tools and equipment are utilised: policies, procedures, methods and systems.
Develop self
Remain up-to-date with all operational functions within the CRS department.
Develop a good understanding of the full CRS area, particularly in locations relevant to the team.
Requirements
- Native level Turkish speaker with excellent English skills (as all internal communication will be done in English)
- 1-2 years experience in a call center or customer service environment.
- Friendly, customer service oriented mentality
- Flexible, proactive, accurate
Salary indication
1950 gross per month
The company will reimburse travel costs for up to 400 per month (depending on where you live).
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4f27a7610271b/toplanguagejobs voor meer informatie over deze vacature.
You cannot apply for this job as it is no longer active.
