Back to search.Cisco EMEA - Client Services Manager (English & German)
| Employment Type: | Permanent |
| Location: | Amsterdam - Noord-Holland, The Netherlands, Amsterdam |
| Salary: | Competitive package (base + bonus + benefits) |
| Languages: | English, German |
It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience.
Position in the Customer Success team
The Client Services Manager will be the primary contact for a territory of accounts to drive the deployment, adoption and retention of their WebEx service. They will project manage the WebEx implementation and deployment through its various phases: Planning, Awareness, Knowledge, and Adoption.
The Client Services Manager will also work very closely with various interdepartmental teams to define additional ways to grow usage and expand the revenue within your module of clients. They will work on complex customer projects where independent analysis of data and issues is required to achieve the expected results; the key objectives are to ensure overall customer satisfaction and retention, while increasing the usage and revenue within a defined large account customer account module.
Overall Responsibilities:
• Manage the deployment of the company's products and services involving departmental or cross-functional teams focused on the delivery of new or existing products
• Plan, direct and schedule activities on behalf of the client. Monitor the project from initiation through delivery
• Organize the interdepartmental activities ensuring completion of the implementation on / or above schedule and maintain on-going growth and customer base development opportunities
• Meet and / or exceed quarterly objectives: Retain existing customers within a defined account base while increasing usage levels in account base. This is achieved through continued education, entrenchment and penetration of various contact levels of a customer organization
• Orchestrate the various phases of the WebEx deployment and implementation within a designated territory of accounts through effective Project Management
• Organize interdepartmental activities ensuring completion of deployments on or above schedule, and with maximum value to WebEx and its clients
• Successfully maintain extensive interaction with various members of cross-functional teams to ensure focus and delivery of services and solutions
• Maintain consistent and effective pro-active communication with the assigned account base
• Ensure prompt customer issue resolution with the appropriate WebEx organizations, striving for maximum customer satisfaction
• Exhibit leadership by providing suggestions for improving processes and the approach in managing customers
Desired Qualifications & Experience:
• 4-year college degree
• 4 years experience in a customer facing position. Proven ability to deliver a high degree of customer satisfaction through the effective implementation of services, as well as successful in scoping additional services opportunities through effective base penetration and client growth
• Proven project management skills
• Prioritizing and driving multiple, complex objectives on both a single client and strategic client base as a whole
• Effectively manage both change and communications management during the lifecycle of a client relationship from implementation to ongoing delivery
• Proven ability to effectively present and communicate to all levels of an organization, especially senior management levels
• Exceptional organizational, written and verbal communication skills
• Understanding of the web and security on the web (firewalls, proxy settings, network connections, etc)
• Technical Aptitude: Ability to understand and translate technical requirements from customer and internal technical teams
• Ability to work in a team environment, and assist other team members to achieve team- oriented objectives
• Supervision - Must possess the ability to manage day-to-day work with minimal supervision
• Well organized and articulate; must be able to execute effectively after receiving general instructions for new assignments
• Ability to achieve objectives in a dynamic and interrupt-driven environment
• Native German and excellent level of English. Additional European languages, such as Spanish, are a plus.
THE POSITION IS BASED IN THE NETHERLANDS
Position in the Customer Success team
The Client Services Manager will be the primary contact for a territory of accounts to drive the deployment, adoption and retention of their WebEx service. They will project manage the WebEx implementation and deployment through its various phases: Planning, Awareness, Knowledge, and Adoption.
The Client Services Manager will also work very closely with various interdepartmental teams to define additional ways to grow usage and expand the revenue within your module of clients. They will work on complex customer projects where independent analysis of data and issues is required to achieve the expected results; the key objectives are to ensure overall customer satisfaction and retention, while increasing the usage and revenue within a defined large account customer account module.
Overall Responsibilities:
• Manage the deployment of the company's products and services involving departmental or cross-functional teams focused on the delivery of new or existing products
• Plan, direct and schedule activities on behalf of the client. Monitor the project from initiation through delivery
• Organize the interdepartmental activities ensuring completion of the implementation on / or above schedule and maintain on-going growth and customer base development opportunities
• Meet and / or exceed quarterly objectives: Retain existing customers within a defined account base while increasing usage levels in account base. This is achieved through continued education, entrenchment and penetration of various contact levels of a customer organization
• Orchestrate the various phases of the WebEx deployment and implementation within a designated territory of accounts through effective Project Management
• Organize interdepartmental activities ensuring completion of deployments on or above schedule, and with maximum value to WebEx and its clients
• Successfully maintain extensive interaction with various members of cross-functional teams to ensure focus and delivery of services and solutions
• Maintain consistent and effective pro-active communication with the assigned account base
• Ensure prompt customer issue resolution with the appropriate WebEx organizations, striving for maximum customer satisfaction
• Exhibit leadership by providing suggestions for improving processes and the approach in managing customers
Desired Qualifications & Experience:
• 4-year college degree
• 4 years experience in a customer facing position. Proven ability to deliver a high degree of customer satisfaction through the effective implementation of services, as well as successful in scoping additional services opportunities through effective base penetration and client growth
• Proven project management skills
• Prioritizing and driving multiple, complex objectives on both a single client and strategic client base as a whole
• Effectively manage both change and communications management during the lifecycle of a client relationship from implementation to ongoing delivery
• Proven ability to effectively present and communicate to all levels of an organization, especially senior management levels
• Exceptional organizational, written and verbal communication skills
• Understanding of the web and security on the web (firewalls, proxy settings, network connections, etc)
• Technical Aptitude: Ability to understand and translate technical requirements from customer and internal technical teams
• Ability to work in a team environment, and assist other team members to achieve team- oriented objectives
• Supervision - Must possess the ability to manage day-to-day work with minimal supervision
• Well organized and articulate; must be able to execute effectively after receiving general instructions for new assignments
• Ability to achieve objectives in a dynamic and interrupt-driven environment
• Native German and excellent level of English. Additional European languages, such as Spanish, are a plus.
THE POSITION IS BASED IN THE NETHERLANDS
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in the Netherlands may apply.
You cannot apply for this job as it is no longer active.
