Back to search.Undutchables - Customer Support Associate - native level German and Italian speaking AK
| Employment Type: | Permanent |
| Location: | Noord-Brabant, The Netherlands |
| Salary: | |
| Languages: | German, Italian |
Company description
International company in Eindhoven.
Job description
The Customer Service Associate is the 'spider in the web' between CS, sales, marketing, logistics and service. This CSA role focuses on products and all out-bound shipments for Italy and the DACH region.
ROLES AND RESPONSIBILITIES
- Attends to the proper definition of orders and takes appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims.
- Supplies all required information and documents in regard to delivery, transportation/shipping and invoicing.
- Informs customers about prices, delivery times, content of the order and any other commercial information.
- Understands complex technical requirements of the customer and provide the customer with possible solutions.
- Develops and visualizes key performance indicators reporting to management (daily, weekly, monthly) CS objectives utilizing DBS tools.
- Analyses customer and logistic complaints in a timely fashion and escalate compliance, logistics or quality issues, utilizing DBS tools.
- Performs other duties as assigned.
Requirements
- Intermediate level or equivalent in experience. Minimal 2 years previous experience in customers service or finance (eg: credit control).
- Experience in customer service for complex technical equipment.
- Must be fluent in all 3 languages: English, German and Italian.
- Demonstrated ability to recognize and anticipate potential problems and commercial opportunities.
- Good communication skills, both oral and written.
- Requires a high degree of accuracy and attention to detail.
Salary indication
Depending on experience.
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek www.undutchables.nl voor meer informatie over de vacature Customer Support Associate - native level German and Italian speaking AK (https://beheer.ingoedebanen.nl/redirect/url/4f33e402039df/toplanguagejobs) of solliciteer online op de vacature Customer Support Associate - native level German and Italian speaking AK (https://beheer.ingoedebanen.nl/redirect/url/4f33e402039df/toplanguagejobs).
International company in Eindhoven.
Job description
The Customer Service Associate is the 'spider in the web' between CS, sales, marketing, logistics and service. This CSA role focuses on products and all out-bound shipments for Italy and the DACH region.
ROLES AND RESPONSIBILITIES
- Attends to the proper definition of orders and takes appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims.
- Supplies all required information and documents in regard to delivery, transportation/shipping and invoicing.
- Informs customers about prices, delivery times, content of the order and any other commercial information.
- Understands complex technical requirements of the customer and provide the customer with possible solutions.
- Develops and visualizes key performance indicators reporting to management (daily, weekly, monthly) CS objectives utilizing DBS tools.
- Analyses customer and logistic complaints in a timely fashion and escalate compliance, logistics or quality issues, utilizing DBS tools.
- Performs other duties as assigned.
Requirements
- Intermediate level or equivalent in experience. Minimal 2 years previous experience in customers service or finance (eg: credit control).
- Experience in customer service for complex technical equipment.
- Must be fluent in all 3 languages: English, German and Italian.
- Demonstrated ability to recognize and anticipate potential problems and commercial opportunities.
- Good communication skills, both oral and written.
- Requires a high degree of accuracy and attention to detail.
Salary indication
Depending on experience.
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek www.undutchables.nl voor meer informatie over de vacature Customer Support Associate - native level German and Italian speaking AK (https://beheer.ingoedebanen.nl/redirect/url/4f33e402039df/toplanguagejobs) of solliciteer online op de vacature Customer Support Associate - native level German and Italian speaking AK (https://beheer.ingoedebanen.nl/redirect/url/4f33e402039df/toplanguagejobs).
You cannot apply for this job as it is no longer active.
