Back to search.arvato Benelux B.V. - French OR Italian Corporate Client Representatives - Financial Services
| Employment Type: | Contract |
| Location: | Limburg, The Netherlands, Venlo, 5928PN |
| Salary: | Very Attractive |
| Languages: | English, French, Italian |
| Required Languages: | 2 |
Arvato Services Benelux is a rapidly growing supplier of communication and logistics services with branches in Abcoude, Venlo and Venray. Arvato Services Nederland B.V. is a division of Arvato AG, the media service provider of Bertelsmann AG. Bertelsmann AG is one of Europes leading international media groups. With some 85,000 employees Bertelsmann operates in the fields of publishing, entertainment, television, newspapers/magazines and new media and services.
Other Bertelsmann companies are e.g. RTL Nederland and BMG. Arvato AG is one of Europes largest customer services providers with 55 offices worldwide. Arvato Services Nederland B.V. has a number of (inter)national clients with an excellent reputation.
For more information about Arvato Services, please visit our website: www.arvatoservices.nl
For our Multi Channel Customer Service Centre in Venlo we would like to get in touch with experienced, highly-motivated and enthusiastic:
Corporate Client Representatives - Financial services
32/40 hours per week
You are working for a worldwide presence, renowned financial institution and be part of the financial market as interesting and challenging as such.
The Corporate Client Representative will be responsible for answering and processing questions and responses of European clients by telephone or e-mail. You are interested to work in an enthusiastic multilingual team within a dynamic and rapidly growing company.
Daily Duties:
Handle queries from commercial clients received via email/phone/fax, independently and responsibly
Analyse query to be able to understand best possible solution
Manage relationship with the Client to ensure positive perception of the bank is not diminished
Liaise with other teams within the (complex) organisation of the bank to be able to provide most complete and speedy response to queries
Understand financial nature of queries and respond on an adequate level of professionalism
Prioritise issues and maintain quality of service offered despite of the high level of pressure
Manage different systems at the same time to be able to search for the information required in a speedy manner
Accurately log cases in the CRM system making complete use of all possibilities given by the system and while talking to the Client
Contribute to maintaining Service Levels in the agreed targets
Your qualities:
Good communication skills
A clear and friendly (telephone) voice
Accurate
Willingness to work 40 hours during the training weeks
Congenial / team spirit
Client and service-oriented
Very good communication skills, both written and oral in the English language
Excellent communication skills (native or near-native), both written and oral in the following languages: French OR Italian
Familiarity with a PC and experience with Windows, Word, Outlook and Internet Explorer
Basic Skills:
Ability to use the phone system
Keyboarding skills
Availability to stay long term (1 year minimum)
Flexible with regards to shifts
Flexible with regards to change in procedures
Ability to work in a multi-cultural environment
Ability to adapt to Customer Service Centre working rules (idle codes, break times, etc)
Generic professional skills (punctuality, discipline, manners, politeness, appearance)
Minimum Requirements to apply:
Customer service experience (experience with customers)
Checked references
Motivational letter
CV in English
What can we offer?
We offer you an interesting job in a fast-growing and inspiring organisation.
Are you interested? Click apply today
Other Bertelsmann companies are e.g. RTL Nederland and BMG. Arvato AG is one of Europes largest customer services providers with 55 offices worldwide. Arvato Services Nederland B.V. has a number of (inter)national clients with an excellent reputation.
For more information about Arvato Services, please visit our website: www.arvatoservices.nl
For our Multi Channel Customer Service Centre in Venlo we would like to get in touch with experienced, highly-motivated and enthusiastic:
Corporate Client Representatives - Financial services
32/40 hours per week
You are working for a worldwide presence, renowned financial institution and be part of the financial market as interesting and challenging as such.
The Corporate Client Representative will be responsible for answering and processing questions and responses of European clients by telephone or e-mail. You are interested to work in an enthusiastic multilingual team within a dynamic and rapidly growing company.
Daily Duties:
Handle queries from commercial clients received via email/phone/fax, independently and responsibly
Analyse query to be able to understand best possible solution
Manage relationship with the Client to ensure positive perception of the bank is not diminished
Liaise with other teams within the (complex) organisation of the bank to be able to provide most complete and speedy response to queries
Understand financial nature of queries and respond on an adequate level of professionalism
Prioritise issues and maintain quality of service offered despite of the high level of pressure
Manage different systems at the same time to be able to search for the information required in a speedy manner
Accurately log cases in the CRM system making complete use of all possibilities given by the system and while talking to the Client
Contribute to maintaining Service Levels in the agreed targets
Your qualities:
Good communication skills
A clear and friendly (telephone) voice
Accurate
Willingness to work 40 hours during the training weeks
Congenial / team spirit
Client and service-oriented
Very good communication skills, both written and oral in the English language
Excellent communication skills (native or near-native), both written and oral in the following languages: French OR Italian
Familiarity with a PC and experience with Windows, Word, Outlook and Internet Explorer
Basic Skills:
Ability to use the phone system
Keyboarding skills
Availability to stay long term (1 year minimum)
Flexible with regards to shifts
Flexible with regards to change in procedures
Ability to work in a multi-cultural environment
Ability to adapt to Customer Service Centre working rules (idle codes, break times, etc)
Generic professional skills (punctuality, discipline, manners, politeness, appearance)
Minimum Requirements to apply:
Customer service experience (experience with customers)
Checked references
Motivational letter
CV in English
What can we offer?
We offer you an interesting job in a fast-growing and inspiring organisation.
Are you interested? Click apply today
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
