Back to search.Abroad Experience International - Customer Service Agent with Italian
| Employment Type: | Contract |
| Location: | The Netherlands |
| Salary: | €2000 per month |
| Languages: | English, Italian |
Advertiser Details
- Name:Abroad Experience International
- Posted:12-04-2010
- Code:75552118-4096
Our client’s history dates back to 1874. The original company designed, manufactured and sold Warner’s corsets to retailers. Since then, the company has evolved into a global apparel leader which designs, sources, markets, licenses and distributes a broad line of intimate apparel, sportswear and swimwear worldwide.
The Company's products are sold under several highly recognized brand names, including, but not limited to, Calvin Klein®, Speedo®, Chaps®, Warner's® and Olga®.
Responsibilities
* Being the first contact point for customers. Act as an intermediary between customer/sales/ internal departments. Receives and processes customer orders, inquiries and /or complaints. Responsible for maintaining customer order book and contributing to reaching the targets for the month.
* Responsible for order maintenance and cleaning up order book. Responsible for the receipt and processing customer orders, inquiries and /or complaints, by maintaining a clean order book meaning:
checking open orders, balances. Releasing orders and informing customers/sales of any changes/adjustments. Investigating and solving complaints and return issues.
Takes responsibility of checking the work and reporting any irregularities to the customer service team leader.
* Responsible to ensure "contact point for clients and sales", by recording and processing orders received by WIN, EDI, mail, phone, fax on a daily bases. Ensure 100% phone coverage during office hours. Search for possible solutions for problems and apply them
* Act as an intermediary between customer/sales/ internal departments, by ensuring correct communication between customers and sales on daily bases. Provide reports for customers and sales to improve the budget and service/sales. Check with financial department the hold /credit status of orders/customers.
* Responsible for own development, bases on taking initiative, in the job by developing product an system knowledge. Following the procedures in a correct way. Developing communicative and service skills by sharing knowledge and ideas with team-members and the department. Acting proactively and ask where additional help is needed.
Requirements
* 2-3 years of Customer Service environment with Order Management experience preferred.
* Italian with good command of the English language
* Computer literate. Experience with MS Office (Word; Excel) and preferable management ERP systems.
* Cross regional scope, therefore experience within different European regions and experience with Distributors is strongly preferred.
* Able to perform in a dynamic organization (solution minded, driven, flexible, enthusiasm, multi tasking, accurate)
* Customer focused, service minded.
* Proactive, hands on.
* Good analytical, organisational and planning skills.
* Administrative skills,
* Excellent interpersonal skills.
* Sense of urgency, takes responsibility.
The Company's products are sold under several highly recognized brand names, including, but not limited to, Calvin Klein®, Speedo®, Chaps®, Warner's® and Olga®.
Responsibilities
* Being the first contact point for customers. Act as an intermediary between customer/sales/ internal departments. Receives and processes customer orders, inquiries and /or complaints. Responsible for maintaining customer order book and contributing to reaching the targets for the month.
* Responsible for order maintenance and cleaning up order book. Responsible for the receipt and processing customer orders, inquiries and /or complaints, by maintaining a clean order book meaning:
checking open orders, balances. Releasing orders and informing customers/sales of any changes/adjustments. Investigating and solving complaints and return issues.
Takes responsibility of checking the work and reporting any irregularities to the customer service team leader.
* Responsible to ensure "contact point for clients and sales", by recording and processing orders received by WIN, EDI, mail, phone, fax on a daily bases. Ensure 100% phone coverage during office hours. Search for possible solutions for problems and apply them
* Act as an intermediary between customer/sales/ internal departments, by ensuring correct communication between customers and sales on daily bases. Provide reports for customers and sales to improve the budget and service/sales. Check with financial department the hold /credit status of orders/customers.
* Responsible for own development, bases on taking initiative, in the job by developing product an system knowledge. Following the procedures in a correct way. Developing communicative and service skills by sharing knowledge and ideas with team-members and the department. Acting proactively and ask where additional help is needed.
Requirements
* 2-3 years of Customer Service environment with Order Management experience preferred.
* Italian with good command of the English language
* Computer literate. Experience with MS Office (Word; Excel) and preferable management ERP systems.
* Cross regional scope, therefore experience within different European regions and experience with Distributors is strongly preferred.
* Able to perform in a dynamic organization (solution minded, driven, flexible, enthusiasm, multi tasking, accurate)
* Customer focused, service minded.
* Proactive, hands on.
* Good analytical, organisational and planning skills.
* Administrative skills,
* Excellent interpersonal skills.
* Sense of urgency, takes responsibility.
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