Back to search.Abroad Experience International - Customer Service Rep-Polish, temporary position
| Employment Type: | Temporary |
| Location: | The Netherlands |
| Salary: | €27000 per annum |
| Languages: | English, Polish |
Advertiser Details
- Name:Abroad Experience International
- Posted:12-04-2010
- Code:274348-4151
Company
This company is a rapidly growing multinational and global leader in applications, services and data infrastructure software. Products and technology are used at over 60,000 organizations in 140 countries including 90% of the Fortune 500.
Job details
Customer Services Representatives will provide world class support to the European business partners, distributors and customers. The position requires individuals with excellent “people skills” since their primary function will be to interface with customers and other Progress functions as well as with the ability to manage multiple priorities.
Main Tasks
1. Queries
* Providing high level customer services by answering and handling all incoming telephone/fax/letter/e-mail to internal and external requests,
* Pro-actively manage the customers and seek to understand their needs, works to resolve issues in a timely manner and capitalizes on opportunities,
* Customer support related to administration on Order / Invoice non-commercial issue
* Internal support related to customer administration (including contact details in SF.com Tier 3) and related to Licensing/Pricing/Policies
* Commercial support to Sales team members in local regions
2. Order Management
* Deals review and approval management, quotations validation,
* Processing quotations and all incoming customer orders,
* Coordinates all customer related commercial activities such as order confirmation, technical information, customer complaints and credit/debit notes handling,
* Follow product and price policy according to WW policy & procedures, discount policy and revenue recognition,
3. Invoicing
* Daily invoicing EMEA customers for products, maintenance renewal, education, consulting,
4. System Data Maintenance
* Customer system master file maintenance,
* Registration data accuracy,
5. Reporting
* Maintenance renewal forecasting,
* Reporting of expiring quotes and evaluations,
Requirements
Fluency in Polish + English.
* High customer focus,
* 2 years relevant experience in an international Customer Services environment,
* HBO (High School Diploma) level, or MBO with relevant experience,
* Good team player who can also work independently,
* Excellent communication skills both spoken and written,
* Good Computer Literature skills (MS office, databases, internet)
* IT business industry experience is a plus,
Skills
* Strong organisational and time management skills,
* High energy and positive attitude,
* Responsible, set priorities and meet deadlines,
* Incidence Resolution,
* Ability to handle multi-tasks,
* Business and goals focused with commercial and financial insight,
* Skills in data analysis and ability to form accurate conclusions,
* Flexible, taking initiatives,
* Pro-active and performance driven personality,
* Accurate, well organized and self sufficient,
* Co-operate in process improvement, creative and innovative in finding solutions,
Personal Characteristics
* Excellent interpersonal skills,
* Review meetings with local units,
* Customer visits with account Managers,
* Promoting website,
* Sales initiative assistance,
* Actively attend team meetings and contribute with feedback and suggestions,
* Bring in a dynamic and constructive atmosphere within the CS Team,
Others
* An interesting package according to the experience and rewarding the performance and the personal commitment,
* A stimulating atmosphere with an international and multi-cultural team,
* A dynamic and fast paced working environment with focus on best practices, total quality and continuous improvement,
* Full appropriate induction and training on the position, the systems and the processes will be provided.
This company is a rapidly growing multinational and global leader in applications, services and data infrastructure software. Products and technology are used at over 60,000 organizations in 140 countries including 90% of the Fortune 500.
Job details
Customer Services Representatives will provide world class support to the European business partners, distributors and customers. The position requires individuals with excellent “people skills” since their primary function will be to interface with customers and other Progress functions as well as with the ability to manage multiple priorities.
Main Tasks
1. Queries
* Providing high level customer services by answering and handling all incoming telephone/fax/letter/e-mail to internal and external requests,
* Pro-actively manage the customers and seek to understand their needs, works to resolve issues in a timely manner and capitalizes on opportunities,
* Customer support related to administration on Order / Invoice non-commercial issue
* Internal support related to customer administration (including contact details in SF.com Tier 3) and related to Licensing/Pricing/Policies
* Commercial support to Sales team members in local regions
2. Order Management
* Deals review and approval management, quotations validation,
* Processing quotations and all incoming customer orders,
* Coordinates all customer related commercial activities such as order confirmation, technical information, customer complaints and credit/debit notes handling,
* Follow product and price policy according to WW policy & procedures, discount policy and revenue recognition,
3. Invoicing
* Daily invoicing EMEA customers for products, maintenance renewal, education, consulting,
4. System Data Maintenance
* Customer system master file maintenance,
* Registration data accuracy,
5. Reporting
* Maintenance renewal forecasting,
* Reporting of expiring quotes and evaluations,
Requirements
Fluency in Polish + English.
* High customer focus,
* 2 years relevant experience in an international Customer Services environment,
* HBO (High School Diploma) level, or MBO with relevant experience,
* Good team player who can also work independently,
* Excellent communication skills both spoken and written,
* Good Computer Literature skills (MS office, databases, internet)
* IT business industry experience is a plus,
Skills
* Strong organisational and time management skills,
* High energy and positive attitude,
* Responsible, set priorities and meet deadlines,
* Incidence Resolution,
* Ability to handle multi-tasks,
* Business and goals focused with commercial and financial insight,
* Skills in data analysis and ability to form accurate conclusions,
* Flexible, taking initiatives,
* Pro-active and performance driven personality,
* Accurate, well organized and self sufficient,
* Co-operate in process improvement, creative and innovative in finding solutions,
Personal Characteristics
* Excellent interpersonal skills,
* Review meetings with local units,
* Customer visits with account Managers,
* Promoting website,
* Sales initiative assistance,
* Actively attend team meetings and contribute with feedback and suggestions,
* Bring in a dynamic and constructive atmosphere within the CS Team,
Others
* An interesting package according to the experience and rewarding the performance and the personal commitment,
* A stimulating atmosphere with an international and multi-cultural team,
* A dynamic and fast paced working environment with focus on best practices, total quality and continuous improvement,
* Full appropriate induction and training on the position, the systems and the processes will be provided.
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