Back to search.HC Search & Selection - Japanese (with either German, French, Dutch, Italian or Spanish) Helpdesk Agent
| Employment Type: | Permanent |
| Location: | Limburg, The Netherlands, Maastricht |
| Salary: | £17k - £20k per annum |
| Languages: | Japanese |
| Required Languages: | 1 |
Our Holland based Client is currently recruiting Fluent Japanese (with either German, French, Dutch, Italian or Spanish) Helpdesk Agents.
The User HelpDesk agent is the first point of contact for delivering worldwide support to external entities that use the Clients inhouse diagnosis equipment and software. They will also liaise with external suppliers of hardware devices for resolving issues regarding this. Internal escalations are dealt with via verbal contact and system supported delegation to Clients after sales division.
Tasks and Responsibilities:
•Resolve incoming support requests, incidents and problems in the required languages.
•Resolve inhouse hardware, software, flashing and user issues.
•Create tickets for logistics partners to pick-up and return defective units.
•Support users with process knowledge.
•Log all incoming issues in the ticketing system.
•Resolve minor training issues on the phone.
•Delegate and monitor complex issues.
•Identify problems that can affect processes and escalate to management.
Job requirements:
•Excellent communication skills.
•Advanced fluent in Japanese.
•Advanced fluent in corporate language (English).
•Advanced fluent (verbally) in at least one other language: German, French, Dutch, Italian or Spanish.
•Experience in customer support / problem solving business processes.
•High affinity with the car trade, technology and / or electronic equipment.
•Vocational level with a professional attitude.
•Ability to identify, analyse and resolve problems over the phone with involved partners.
•Ability to understand the relationship between internal and external processes and how tools and support systems interact.
•Computer literate (MS Windows Office).
•Ability to learn quickly.
Salary:
• Between €2000 and €2400 p.m. gross
You will also receive an extensive relocation package including:
Flight to the Netherlands
Hotel accommodation for up to your first 6 weeks
Moving of any belongings that were too big for you to bring over initially
Up to 12% of your annual salary to help with decorating your new home
Some of the benefits you will receive include:
5 weeks holiday a year
8 % annual salary as vacation supplement
Competitive salary
Subsidized restaurant
Insurance discounts
Pension plan
Health insurance
Share participation program (profit sharing)
Travel to work compensation
The User HelpDesk agent is the first point of contact for delivering worldwide support to external entities that use the Clients inhouse diagnosis equipment and software. They will also liaise with external suppliers of hardware devices for resolving issues regarding this. Internal escalations are dealt with via verbal contact and system supported delegation to Clients after sales division.
Tasks and Responsibilities:
•Resolve incoming support requests, incidents and problems in the required languages.
•Resolve inhouse hardware, software, flashing and user issues.
•Create tickets for logistics partners to pick-up and return defective units.
•Support users with process knowledge.
•Log all incoming issues in the ticketing system.
•Resolve minor training issues on the phone.
•Delegate and monitor complex issues.
•Identify problems that can affect processes and escalate to management.
Job requirements:
•Excellent communication skills.
•Advanced fluent in Japanese.
•Advanced fluent in corporate language (English).
•Advanced fluent (verbally) in at least one other language: German, French, Dutch, Italian or Spanish.
•Experience in customer support / problem solving business processes.
•High affinity with the car trade, technology and / or electronic equipment.
•Vocational level with a professional attitude.
•Ability to identify, analyse and resolve problems over the phone with involved partners.
•Ability to understand the relationship between internal and external processes and how tools and support systems interact.
•Computer literate (MS Windows Office).
•Ability to learn quickly.
Salary:
• Between €2000 and €2400 p.m. gross
You will also receive an extensive relocation package including:
Flight to the Netherlands
Hotel accommodation for up to your first 6 weeks
Moving of any belongings that were too big for you to bring over initially
Up to 12% of your annual salary to help with decorating your new home
Some of the benefits you will receive include:
5 weeks holiday a year
8 % annual salary as vacation supplement
Competitive salary
Subsidized restaurant
Insurance discounts
Pension plan
Health insurance
Share participation program (profit sharing)
Travel to work compensation
You cannot apply for this job as it is no longer active.
