Back to search.Unique Multilingual - Bilingual Customer Service Representative
| Employment Type: | Permanent |
| Location: | Noord-Brabant, The Netherlands, Tilburg |
| Salary: | € 2000 p/m |
| Languages: | English, Swedish |
Job description:
Our client is a leading designer, manufacturer and marketer of precision-engineered specialty metal products serving global niche product markets in a diverse range of electrical, construction, utility and rail applications.
The Company is headquartered in the USA, with a network of sales, manufacturing, and distributions locations serving more than 25 countries and 1150 employees worldwide. Its well-known products include: fixing and fasteners; welded electrical connections; surge protection devices; rail bonds; low-voltage components; lightning protection and grounding; and mechanical rebar splices.
• The CSR is the primary contact for the customer. All activities are to be executed in an efficient and friendly manner to the satisfaction of our customer within the current policies.
• Creation and administration of quotes based on the instruction of the outside sales representatives or Area Sales Managers.
• Accurate order entry in our order management tool.
• Management of open orders; communicate delays to customers, follow up on due and overdue orders internally with traffic and materials management.
• Phone duty; answer to telephone calls assuring the highest possible availability on the phone.
• Create up- and cross-selling opportunities taking inquiries from customers as a possibility to up- and cross sell.
• Provide (first level) product information based on information available in the catalogues and knowledge systems.
• Forward (second level) product information requests to field engineers or agents.
• Claim handling from customers, ensuring claims are closed within a reasonable timeframe according to Key Performance Indicators.
• Administrator of stock returns.
Requirements:
The requirements for this position are an education in an area such as commerce, business, administration or similar, and fluency in both English and Swedish, other Scandinavian languages are a plus.
We are looking for a customer oriented person with excellent communication skills, who is flexible in working hours. Also, excellent organisation skills are required as well as the ability and willingness to work in a team.
Our client is a leading designer, manufacturer and marketer of precision-engineered specialty metal products serving global niche product markets in a diverse range of electrical, construction, utility and rail applications.
The Company is headquartered in the USA, with a network of sales, manufacturing, and distributions locations serving more than 25 countries and 1150 employees worldwide. Its well-known products include: fixing and fasteners; welded electrical connections; surge protection devices; rail bonds; low-voltage components; lightning protection and grounding; and mechanical rebar splices.
• The CSR is the primary contact for the customer. All activities are to be executed in an efficient and friendly manner to the satisfaction of our customer within the current policies.
• Creation and administration of quotes based on the instruction of the outside sales representatives or Area Sales Managers.
• Accurate order entry in our order management tool.
• Management of open orders; communicate delays to customers, follow up on due and overdue orders internally with traffic and materials management.
• Phone duty; answer to telephone calls assuring the highest possible availability on the phone.
• Create up- and cross-selling opportunities taking inquiries from customers as a possibility to up- and cross sell.
• Provide (first level) product information based on information available in the catalogues and knowledge systems.
• Forward (second level) product information requests to field engineers or agents.
• Claim handling from customers, ensuring claims are closed within a reasonable timeframe according to Key Performance Indicators.
• Administrator of stock returns.
Requirements:
The requirements for this position are an education in an area such as commerce, business, administration or similar, and fluency in both English and Swedish, other Scandinavian languages are a plus.
We are looking for a customer oriented person with excellent communication skills, who is flexible in working hours. Also, excellent organisation skills are required as well as the ability and willingness to work in a team.
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