Back to search.Abroad Experience International - Customer Service Representative - German/Spanish/French
| Employment Type: | Contract |
| Location: | The Netherlands |
| Salary: | €2100 - €2200 per month |
| Languages: | French, German, Spanish |
Advertiser Details
- Name:Abroad Experience International
- Posted:10-09-2010
- Code:28114308-482
Customer Service Representative - German/Spanish/French
Founded in 1935, this company is a global leader in pressure-sensitive technology and innovative self-adhesive solutions for consumer products and label materials. This company develops, manufactures and markets a wide range of products for consumer and industrial markets, including peel-and-stick postage stamps, battery labels, reflective highway safety products, automated retail tag and labelling systems, and specialty tapes and chemicals.
Main tasks
The Customer Service Representative is responsible for handling customer inquiries, quoting, customer order handling and processing and providing after-sales service.
Key Work Activities/Responsibilities:
* Fulfillment of customer inquiries (Stock, Price, Deliveries. Technical questions etc.)
* Sales Price management
* Manage customer order intake
* Manage customer order processing
* Pro-actively inform customers on product/ price changes
* Pro-actively inform customers on delivery schedule changes or other aspects of service impact
* Order Entry
* Complaint/ Claim Entry
* Return Shipment Entry
* Credit Note creation
* Sample processing
* Escalation of service issues
* Execute and follow-up Sales Process/ Actions
* Manage Non-Standard product requests
* Updating of CRM databases
Requirements
* The standard language at the department is English
* Administrative, communication & commercial skills
* Accurate
* Flexible team worker
Founded in 1935, this company is a global leader in pressure-sensitive technology and innovative self-adhesive solutions for consumer products and label materials. This company develops, manufactures and markets a wide range of products for consumer and industrial markets, including peel-and-stick postage stamps, battery labels, reflective highway safety products, automated retail tag and labelling systems, and specialty tapes and chemicals.
Main tasks
The Customer Service Representative is responsible for handling customer inquiries, quoting, customer order handling and processing and providing after-sales service.
Key Work Activities/Responsibilities:
* Fulfillment of customer inquiries (Stock, Price, Deliveries. Technical questions etc.)
* Sales Price management
* Manage customer order intake
* Manage customer order processing
* Pro-actively inform customers on product/ price changes
* Pro-actively inform customers on delivery schedule changes or other aspects of service impact
* Order Entry
* Complaint/ Claim Entry
* Return Shipment Entry
* Credit Note creation
* Sample processing
* Escalation of service issues
* Execute and follow-up Sales Process/ Actions
* Manage Non-Standard product requests
* Updating of CRM databases
Requirements
* The standard language at the department is English
* Administrative, communication & commercial skills
* Accurate
* Flexible team worker
You cannot apply for this job as it is no longer active.
