Back to search.Mercedes Benz NL - Customer Service Representative Service 24h Germany department
| Employment Type: | Permanent |
| Location: | Limburg, The Netherlands, Maastricht |
| Salary: | 1,670 |
| Languages: | English, German |
The Customer Assistance Center (CAC) in Maastricht is the central point of contact for customers and prospective customers of Mercedes-Benz, Smart and Maybach. From the CAC, customers from across Western Europe are supported with breakdowns, enquiries, complaints and promotional activities.
Mercedes-Benz CAC Maastricht N.V. has approximately 600 employees consisting of 40 different nationalities. The CACs main goal is to exceed customer expectations.
Department description
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
Your responsibilities
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system. In case the problem cant be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
The philosophy is to ensure the customer is mobile again as quickly as possible.
Requirements
Higher vocational education
German speaker
Good knowledge of English
Good written and verbal skills
Advanced negotiation skills
Computer literacy
Knowledge of German geography
Experience in customer care
Good understanding of customer satisfaction
Team player
Open-minded to a diversity of cultures
Ability to prioritize, analyze, plan and coordinate on high volumes
Working hours
Shifts
37.5 hrs a week
Some of our working terms and conditions
1670 p.m. gross (based on 37.5 hours a week average), excluding shiftallowance (based on actual worked hours)
We offer an extensive relocation package (including travel arrangements, six weeks of housing, moving / shipping of your furniture and belongings
Mercedes-Benz CAC Maastricht N.V. has approximately 600 employees consisting of 40 different nationalities. The CACs main goal is to exceed customer expectations.
Department description
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
Your responsibilities
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system. In case the problem cant be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
The philosophy is to ensure the customer is mobile again as quickly as possible.
Requirements
Higher vocational education
German speaker
Good knowledge of English
Good written and verbal skills
Advanced negotiation skills
Computer literacy
Knowledge of German geography
Experience in customer care
Good understanding of customer satisfaction
Team player
Open-minded to a diversity of cultures
Ability to prioritize, analyze, plan and coordinate on high volumes
Working hours
Shifts
37.5 hrs a week
Some of our working terms and conditions
1670 p.m. gross (based on 37.5 hours a week average), excluding shiftallowance (based on actual worked hours)
We offer an extensive relocation package (including travel arrangements, six weeks of housing, moving / shipping of your furniture and belongings
You cannot apply for this job as it is no longer active.
