Back to search.Mercedes Benz NL - Customer Service Representative Service 24h Benelux
| Employment Type: | Permanent |
| Location: | Limburg, The Netherlands, Maastricht |
| Salary: | 1,337 |
| Languages: | Dutch, French |
The Customer Assistance Center (CAC) in Maastricht is the central point of contact for customers and prospective customers of Mercedes-Benz, Smart and Maybach. From the CAC, customers from across Europe are supported with breakdowns, enquiries, complaints and promotional activities.
Mercedes-Benz CAC Maastricht N.V. has approximately 600 employees consisting of 40 different nationalities. The CACs main goal is to exceed customer expectations.
Department description:
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
Responsibilities:
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system.
In case the problem cant be solved by telephone, the employee contacts the nearest dealer who will send out a technician. We follow up and coordinate the case and keep the customer update.
The philosophy is to ensure the customer is mobile again as quickly as possible.
Job requirements
Effective communicators
Excellent command of Dutch and French
Fluent in English, the corporate language
Ability to prioritize, analyze, plan and coordinate with high workload
Empathy and negotiation skills
The ability to manage different tasks simultaneously
A loyal representative for our brands and services
Working hours
Monday to Saturday, between 8.00 and 22.00.
Some of our working terms and conditions
1337 minimum p.m. gross (based on 30 hours a week average). Will be around 1100 net after deducting taxes, health insurance and pension.
Shift allowance (based on actual worked shift based hours)
Mercedes-Benz CAC Maastricht N.V. has approximately 600 employees consisting of 40 different nationalities. The CACs main goal is to exceed customer expectations.
Department description:
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
Responsibilities:
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system.
In case the problem cant be solved by telephone, the employee contacts the nearest dealer who will send out a technician. We follow up and coordinate the case and keep the customer update.
The philosophy is to ensure the customer is mobile again as quickly as possible.
Job requirements
Effective communicators
Excellent command of Dutch and French
Fluent in English, the corporate language
Ability to prioritize, analyze, plan and coordinate with high workload
Empathy and negotiation skills
The ability to manage different tasks simultaneously
A loyal representative for our brands and services
Working hours
Monday to Saturday, between 8.00 and 22.00.
Some of our working terms and conditions
1337 minimum p.m. gross (based on 30 hours a week average). Will be around 1100 net after deducting taxes, health insurance and pension.
Shift allowance (based on actual worked shift based hours)
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