Multilingual Customer Care Employee

2010-09-06 00:00:00

Title: Multilingual Customer Care Employee
Salary: � A gross salary of EUR 1.700,- based on 40 hours
Location: Amsterdam - The Netherlands
Languages: Arabic, Cantonese, Danish, Finnish, French, German, Japanese, Mandarin, Russian, Croatian, Romanian
Posted: 6th Sep 2010

French, French/Arabic, German, Russian, Japanese, Danish, Finnish, Chinese, Romanian or Croatian

Position within the organization:

As a Customer Care Employee you will report to a Team Leader in Customer Care.
As a Customer Care Employee you are responsible for handling pre and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

Tasks:
� Handle pre and post reservation inquiries by phone, e-mails and fax;
� Handle sales requests by phone and e-mail;
� Modify, change and/or cancel existing reservations;
� Outbound calls to hotels/guests to arrangement special requests;
� Liaison between guest and hotel to resolve complaints;
� Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills:

� Excellent communication skills;
� Excellent commercial selling skills;
� Problem solving;
� Experience with internet and hotel industry;
� Sense of responsibility, independent and customer friendly.

Requirements:

� Our ideal candidate is fluent in English and another languages listed above;
� MBO level or higher;
� Available Full-time and flexible in your schedule;
� Available to attend a full-time paid training starting the first week.

What Booking.com will offer You!!!

� A gross salary of EUR 1.700,- based on 40 hours
� International working environment;
� Convenient office location in the center of Amsterdam;
� 8% holiday money paid in May of every year;
� 26 holidays per year on full time bases;
� Monthly Bonus Plan 12% of your salary, based on set targets;
� 20% Premium pay for hours worked after 7pm;
� Travel Allowance.

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