Main Tasks  :

The position of Customer Support is a sales and technical support position within a technical environment handling sales and general technical issues.  Duties shall include all facets of customer service up to but not limited to, assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations, assist the Sales Support Specialist as necessary, follow up.  The Customer Support will know the importance of S3 and Excellent customer service.
* Provide Excellent Customer Service
* Handle all Customer Service related calls
* Know who and when to transfer a call
* Technical knowledge and support
* Enter customer orders accurately into the Avante system
* Proofread and confirm correctness of orders
* Assist team with projects as assigned
* Develop and Maintain close relationships and contact with dealer base
* Ability to retrieve information to answer customer questions
* Ensure database accuracy with updates as required in CRM and Avante
* Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or RSM involved
* Have full understanding of and assist with GSA orders and inquiries
* Work closely as a mentor for the Customer Service Clerk
* Issue RA’s for credit
* Coordinate the company’s School attendees each month
* Have full understanding S3Philosophy, Avante, CRM and Outlook
* Utilize marketing tools such as website, catalog and price guide
* Assist with special projects, system testing, etc, as needed
* Know Sales Policies and Procedures and Dealer Pricing levels.

Requirements   :   
* Education at HBO level or equivalent.
* Fluency in English, German and preferably Dutch languages
* Strong customer relations skills
* Ability to work efficiently with little supervision
* Ability to prioritise the work load
* Team-player with excellent communication skills.
* Professional attitude and appearance.
* Flexible attitude
* Technical affinity                                           

Other :                 

The company offers:
* A dynamic, fast growing organisation with opportunities for future growth
* A dedicated professional team of enthusiastic colleagues
* A competitive salary.
* Non-smoking environment
* An equal opportunity employer