Booking.com is Europe’s leading online hotel reservations agency by room nights sold, attracting over 30 million unique visitors each month via the Internet from both leisure and business markets worldwide.

For our offices in Amsterdam we are urgently looking for Customer Care Employees with different language skills.

Job Description

As a Customer Care Employee you will report to a Team Leader in Customer Care.

As a Customer Care Employee you are also responsible for handling pre and post booking (hotel reservations) inquiries.

You are also an intermediary between customers and the hotel.

Tasks:

• Handle pre and post reservation inquiries by phone, e-mails and fax;
• Handle sales requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Outbound calls to hotels/guests to arrangement special requests;
• Liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills:

• Excellent communication skills;
• Excellent commercial selling skills;
• Problem solving;
• Experience with internet and hotel industry;
• Sense of responsibility, independent and customer friendly;

Requirements:

• Working permit for The Netherlands; ( we also have roles for Cambridge UK office )
• Our ideal candidate is fluent in English and at least one of the following languages:

* Spanish
* German
* Portuguese
* Dutch
* French
* Italian

• MBO level or higher;
• Available Full-time and flexible in your schedule;

What Booking.com will offer You!!!

• A gross salary of EUR 1.700,- based on 40 hours
• International working environment;
• Convenient office location in the center of Amsterdam;
• 8% holiday money paid in May of every year;
• 26 holidays per year on full time bases;
• Monthly Bonus Plan 12% of your salary, based on set targets;
• 20% Premium pay for hours worked after 7pm;
• Travel Allowance.

Apply Now!