Terug naar zoeken.Unique Multilingual - French or German speaking Technical Support Engineer
| Type baan: | Permanent |
| Locatie: | Utrecht - Utrecht, The Netherlands |
| Salaris: | Competitive |
| Talen: | Frans, Duits |
| Vereiste talen: | 1 |
Details van de adverteerder
- Naam:Unique Multilingual
- Geplaatst:25-02-2012
- Code:FGTSE
About the job
Respond directly to support issues and service requests submitted via, telephone, email, web, text chat, and voice mail.
Respond to requests for technical assistance from customers to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools.
Handle incoming calls.
Utlizing proper CRM tools and systems.
Gather specific problem information and document problems from the symptoms provided.
Escalate issues than cannot be resolved.
Process defective product returns.
Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved
Demonstrate customer relations skills and maintain a positive company image during all interactions with the customer.
What we offer
fulltime position
About the company
the ideal company for the true music lover
Job requirements
German or French speaker fluent in English.
The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with Engineering teams/management
Experience in Technical Support, including help desk and/or customer call center environment; previous experience in a hi-tech environment, ideally B2C and B2B businesses
Ability to troubleshoot problems, research and find answers to consumer questions
University degree in Computer Science, Engineering, IT or Network Administration desired or equivalent experience.
Experienced in set-up, installation, Networks & PC Windows XP
Will also have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio
Must be a team player who also works well independently
Must have ability to assess and provide proactive advice or solutions
The right candidate will thrive in a small company environment.
Must have excellent communication skills.
Respond directly to support issues and service requests submitted via, telephone, email, web, text chat, and voice mail.
Respond to requests for technical assistance from customers to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools.
Handle incoming calls.
Utlizing proper CRM tools and systems.
Gather specific problem information and document problems from the symptoms provided.
Escalate issues than cannot be resolved.
Process defective product returns.
Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. Ensure follow-up with the customer until issue is resolved
Demonstrate customer relations skills and maintain a positive company image during all interactions with the customer.
What we offer
fulltime position
About the company
the ideal company for the true music lover
Job requirements
German or French speaker fluent in English.
The ideal candidate is a decisive, action oriented individual who takes ownership of open issues and who has the ability to interface successfully with Engineering teams/management
Experience in Technical Support, including help desk and/or customer call center environment; previous experience in a hi-tech environment, ideally B2C and B2B businesses
Ability to troubleshoot problems, research and find answers to consumer questions
University degree in Computer Science, Engineering, IT or Network Administration desired or equivalent experience.
Experienced in set-up, installation, Networks & PC Windows XP
Will also have an affinity and passion for new technology, wireless digital consumer products, all things electronic, digital audio
Must be a team player who also works well independently
Must have ability to assess and provide proactive advice or solutions
The right candidate will thrive in a small company environment.
Must have excellent communication skills.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in the Netherlands may apply.
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