Terug naar zoeken.Unique Multilingual - Bilingual IT Customer Support Consultant
| Type baan: | Permanent |
| Locatie: | Noord-Brabant, The Netherlands, Rosmalen |
| Salaris: | Excellent |
| Talen: | Nederlands, Frans, Duits, Spaans |
Details van de adverteerder
- Naam:Unique Multilingual
- Geplaatst:10-02-2012
- Code:2012000183
About the job
For our client located in Rosmalen we are looking for a Customer Support Consultant with experience in solving software problems (SQL, Oracle, or Crystal Syntax related).
The consultant must be able to handle the coordination, documenting and processing of any first and second line incident in such a way that the functional or technical administrator that issued the call can use the application in the best possible way. If needed he will provide a work-around while the software is modified by the development team.
Key responsibilities include:
• Call intake
• Analysis of the request/ problem based on the delivered information (first line evaluation), clarify the issue if unclear and request additional information in case required
• Reproduction of change requests (software problems or new functionality requests)
• Provide detailed help to the customer
• Log all calls into the CRM system
Job requirements
We are looking for a candidate with at least 1 year experience or strong interest in Business Intelligence, Process Management, Internal Control, or Risk Management. Also, at least 1year experience as a 1st line support consultant is required, as well as (some) knowledge of MS SQL Server, Oracle DB, SQL and/or Crystal Syntax.
You need to be a good communicator with excellent telephone skills, because you need to assess the client problem independently. You need to be able to take ownership and show initiative. Excellent English verbal and writing skills are necessary, Dutch is not required. Any other language would be a big plus (preferably Dutch, French, German and/ or Spanish).
For our client located in Rosmalen we are looking for a Customer Support Consultant with experience in solving software problems (SQL, Oracle, or Crystal Syntax related).
The consultant must be able to handle the coordination, documenting and processing of any first and second line incident in such a way that the functional or technical administrator that issued the call can use the application in the best possible way. If needed he will provide a work-around while the software is modified by the development team.
Key responsibilities include:
• Call intake
• Analysis of the request/ problem based on the delivered information (first line evaluation), clarify the issue if unclear and request additional information in case required
• Reproduction of change requests (software problems or new functionality requests)
• Provide detailed help to the customer
• Log all calls into the CRM system
Job requirements
We are looking for a candidate with at least 1 year experience or strong interest in Business Intelligence, Process Management, Internal Control, or Risk Management. Also, at least 1year experience as a 1st line support consultant is required, as well as (some) knowledge of MS SQL Server, Oracle DB, SQL and/or Crystal Syntax.
You need to be a good communicator with excellent telephone skills, because you need to assess the client problem independently. You need to be able to take ownership and show initiative. Excellent English verbal and writing skills are necessary, Dutch is not required. Any other language would be a big plus (preferably Dutch, French, German and/ or Spanish).
U kunt niet solliciteren naar deze functie omdat het niet langer actief.
