Terug naar zoeken.Undutchables - Customer service representative Germany - SE
| Type baan: | Contract |
| Locatie: | Zuid-Holland, The Netherlands |
| Salaris: | Competitive |
| Talen: | Engels, Duits |
Details van de adverteerder
- Naam:Undutchables
- Geplaatst:06-03-2012
- Code:20120112-UEAE
Company description
International fashion company
Job description
Being the first contact point for customers. Act as an intermediary between customer/sales/ internal departments. Receives and processes customer orders, inquiries and /or complaints. Responsible for maintaining customer order book and contributing to reaching the targets on shipped orders for the month. Focus on the order flow process, objective to get the orders through the supply chain in the most efficient way against agreed customer service level.
Responsible for order maintenance and cleaning up order book. Responsible for the receipt and processing customer orders, inquiries and /or complaints, by maintaining a clean order book meaning: checking open orders, balances and checking when stock will be delivered. Releasing orders and informing customers/sales of any changes/adjustments. Takes responsibility of checking the work and reporting any irregularities to the customer service team leader.
Act as an intermediary between customer/sales/ internal departments, by ensuring correct communication between customers and sales on daily bases. Check with financial department the hold /credit status of orders/customers.
Responsible for own development, bases on taking initiative, in the job by developing product and system knowledge. Following the procedures in a correct way. Developing communicative and service skills by sharing knowledge and ideas with team-members and the department. Acting proactively and ask where additional help is needed.
Requirements
(near) Native level German speaker + fluent English
- Communicating Effectively, makes effective and persuasive presentations, both oral and written; considers issues of style, content, audience, impact, and timing when shaping communication.
- Demonstrating Adaptability, maintains a positive and productive attitude in times of ambiguity and uncertainty; adapts quickly to new responsibilities, requirements and tasks.
- Acting Decisively, Is able to face problems and take action after fully and rapidly weighing the benefits and drawbacks; moves ahead as soon as decisions are made and takes follow-up action to support decisions.
- Meeting & Exceeding Customer Expectations, consistently uses multiple sources of information to identify customer requirements; anticipates customers future requirements.
- Accurate and precise way of working, ability to work under pressure, show initiative and flexibility, has an eager to learn mentality.
- Being able to work independently as well as a team-player
Applicants must be living in the Netherlands, preferably in the Rotterdam area or willing/planning to relocate.
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4f0f034769066/toplanguagejobs voor meer informatie over deze vacature.
International fashion company
Job description
Being the first contact point for customers. Act as an intermediary between customer/sales/ internal departments. Receives and processes customer orders, inquiries and /or complaints. Responsible for maintaining customer order book and contributing to reaching the targets on shipped orders for the month. Focus on the order flow process, objective to get the orders through the supply chain in the most efficient way against agreed customer service level.
Responsible for order maintenance and cleaning up order book. Responsible for the receipt and processing customer orders, inquiries and /or complaints, by maintaining a clean order book meaning: checking open orders, balances and checking when stock will be delivered. Releasing orders and informing customers/sales of any changes/adjustments. Takes responsibility of checking the work and reporting any irregularities to the customer service team leader.
Act as an intermediary between customer/sales/ internal departments, by ensuring correct communication between customers and sales on daily bases. Check with financial department the hold /credit status of orders/customers.
Responsible for own development, bases on taking initiative, in the job by developing product and system knowledge. Following the procedures in a correct way. Developing communicative and service skills by sharing knowledge and ideas with team-members and the department. Acting proactively and ask where additional help is needed.
Requirements
(near) Native level German speaker + fluent English
- Communicating Effectively, makes effective and persuasive presentations, both oral and written; considers issues of style, content, audience, impact, and timing when shaping communication.
- Demonstrating Adaptability, maintains a positive and productive attitude in times of ambiguity and uncertainty; adapts quickly to new responsibilities, requirements and tasks.
- Acting Decisively, Is able to face problems and take action after fully and rapidly weighing the benefits and drawbacks; moves ahead as soon as decisions are made and takes follow-up action to support decisions.
- Meeting & Exceeding Customer Expectations, consistently uses multiple sources of information to identify customer requirements; anticipates customers future requirements.
- Accurate and precise way of working, ability to work under pressure, show initiative and flexibility, has an eager to learn mentality.
- Being able to work independently as well as a team-player
Applicants must be living in the Netherlands, preferably in the Rotterdam area or willing/planning to relocate.
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4f0f034769066/toplanguagejobs voor meer informatie over deze vacature.
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