Terug naar zoeken.Abroad Experience International - Technical Support Rep - 4 roles - Multilingual - Amsterdam
| Type baan: | Permanent |
| Locatie: | Amsterdam - Noord-Holland, The Netherlands |
| Salaris: | Negotiable |
| Talen: | Frans, Duits, Zweeds |
Details van de adverteerder
- Naam:Abroad Experience International
- Geplaatst:08-03-2012
- Code:5516494-4684
Technical Support Representative - 4 roles - Multilingual - Amsterdam
Responsibilities
The Technical Support Representative is the first contact for the customers with respect to all their questions regarding company's products and services. The Technical Support Representative has the responsibility to manage these contacts in a very customer oriented, efficient and effective way to ensure that they are fully satisfied and the required solutions are provided instantaneously.
* Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations;
* Handle telephone interface using judgments to deal with those, which cannot be handled at first contact and escalate and follow-up appropriately;
* Handle written customer communications in the form of email and web-chat in support of pre-sale and post-sale customer inquiries;
* Obtain accurate customer details and amend contact-handling system when applicable;
* Generation of sales leads from these contacts;
* May, in the future, handle customer video chat interactions in support of pre-sale and post-sale customer inquiries;
* Gives interface matrix listed compatibility information to customers on company released products;
* May handle customer product repair invoicing and assist in preparation of customer service statistics;
* Check status of repair orders per customer request;
* Providing excellent customer management inclusive of excellent communications, responsive follow trough, and advocacy for customer issues with internal departments.
Requirements
* You must be able to speak one of the four language combinations listed at the top of the advert to eligible for this vacancy
* 2 years' experience in technical support position
* Problem solving and troubleshooting skilled
* Excellent understanding of operation systems
* Ability to review and conduct technical articles
* Ability to process and retain large amount of information
* Self-driven and independent
* Able to manage own time
* Certification in call management systems / MCDST / Unified Communication is advantage
* Customer Focused
* People oriented and a team player
* Strong commercial affinity
* Strong communication skills, ability to build and maintain internal and external relationships
* Ability to work and perform under pressure
* HBO degree or equivalent experience
Responsibilities
The Technical Support Representative is the first contact for the customers with respect to all their questions regarding company's products and services. The Technical Support Representative has the responsibility to manage these contacts in a very customer oriented, efficient and effective way to ensure that they are fully satisfied and the required solutions are provided instantaneously.
* Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations;
* Handle telephone interface using judgments to deal with those, which cannot be handled at first contact and escalate and follow-up appropriately;
* Handle written customer communications in the form of email and web-chat in support of pre-sale and post-sale customer inquiries;
* Obtain accurate customer details and amend contact-handling system when applicable;
* Generation of sales leads from these contacts;
* May, in the future, handle customer video chat interactions in support of pre-sale and post-sale customer inquiries;
* Gives interface matrix listed compatibility information to customers on company released products;
* May handle customer product repair invoicing and assist in preparation of customer service statistics;
* Check status of repair orders per customer request;
* Providing excellent customer management inclusive of excellent communications, responsive follow trough, and advocacy for customer issues with internal departments.
Requirements
* You must be able to speak one of the four language combinations listed at the top of the advert to eligible for this vacancy
* 2 years' experience in technical support position
* Problem solving and troubleshooting skilled
* Excellent understanding of operation systems
* Ability to review and conduct technical articles
* Ability to process and retain large amount of information
* Self-driven and independent
* Able to manage own time
* Certification in call management systems / MCDST / Unified Communication is advantage
* Customer Focused
* People oriented and a team player
* Strong commercial affinity
* Strong communication skills, ability to build and maintain internal and external relationships
* Ability to work and perform under pressure
* HBO degree or equivalent experience
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