Terug naar zoeken.Undutchables - International Customer Service Manager (PN)
| Type baan: | Permanent |
| Locatie: | Zuid-Holland, The Netherlands |
| Salaris: | |
| Talen: | Engels |
Details van de adverteerder
- Naam:Undutchables
- Geplaatst:30-04-2012
- Code:20120126-PN
Company description
International company based in Zoetermeer, the Netherlands.
Job description
You are primarily responsible for maintaining optimal client contact within the International Customer Service Center. As a hands-on manager you lead and coach by example. With your team, which consists of 6 multilingual full timers, you service European clients as efficiently as possible.  You also set up and coordinate after-sales activities effectively.
Responsibilities:
-Â Â Â Â Â Â Â Â Â Lead by example / You are a hands-on team member
-Â Â Â Â Â Â Â Â Â Ensure optimal client satisfaction
-         Develop KPI’s to monitor the department’s efficiency and capacity
-Â Â Â Â Â Â Â Â Â Optimize and professionalise activities, processes and procedures with regard to (after) Â Sales and Service
Requirements
We are looking for a professional Customer Service Manager. Someone who puts customer satisfaction and support first, and knows how to structure the department in a way to effectively achieve this.
-Â Â Â Â Â Â Â Â Â HBO-equivalent level of thinking /experience
-Â Â Â Â Â Â Â Â Â Minimum of 5 years experience in managing people within an international customer service/ tech support department
-Â Â Â Â Â Â Â Â Â Knowledge of processes and procedures in a customer service environment and able to constantly keep improving them
-Â Â Â Â Â Â Â Â Â Experience within a similar industry is required (B2B hardware, office equipment)
-Â Â Â Â Â Â Â Â Â Excellent grasp of English. Other languages are a big advantage (especially German)
Salary indication
depending on experience.
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek www.undutchables.nl voor meer informatie over de vacature International Customer Service Manager (PN) (https://beheer.ingoedebanen.nl/redirect/url/4f212f049594e/toplanguagejobs) of solliciteer online op de vacature International Customer Service Manager (PN) (https://beheer.ingoedebanen.nl/redirect/url/4f212f049594e/toplanguagejobs).
International company based in Zoetermeer, the Netherlands.
Job description
You are primarily responsible for maintaining optimal client contact within the International Customer Service Center. As a hands-on manager you lead and coach by example. With your team, which consists of 6 multilingual full timers, you service European clients as efficiently as possible.  You also set up and coordinate after-sales activities effectively.
Responsibilities:
-Â Â Â Â Â Â Â Â Â Lead by example / You are a hands-on team member
-Â Â Â Â Â Â Â Â Â Ensure optimal client satisfaction
-         Develop KPI’s to monitor the department’s efficiency and capacity
-Â Â Â Â Â Â Â Â Â Optimize and professionalise activities, processes and procedures with regard to (after) Â Sales and Service
Requirements
We are looking for a professional Customer Service Manager. Someone who puts customer satisfaction and support first, and knows how to structure the department in a way to effectively achieve this.
-Â Â Â Â Â Â Â Â Â HBO-equivalent level of thinking /experience
-Â Â Â Â Â Â Â Â Â Minimum of 5 years experience in managing people within an international customer service/ tech support department
-Â Â Â Â Â Â Â Â Â Knowledge of processes and procedures in a customer service environment and able to constantly keep improving them
-Â Â Â Â Â Â Â Â Â Experience within a similar industry is required (B2B hardware, office equipment)
-Â Â Â Â Â Â Â Â Â Excellent grasp of English. Other languages are a big advantage (especially German)
Salary indication
depending on experience.
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek www.undutchables.nl voor meer informatie over de vacature International Customer Service Manager (PN) (https://beheer.ingoedebanen.nl/redirect/url/4f212f049594e/toplanguagejobs) of solliciteer online op de vacature International Customer Service Manager (PN) (https://beheer.ingoedebanen.nl/redirect/url/4f212f049594e/toplanguagejobs).
U kunt niet solliciteren naar deze functie omdat het niet langer actief.
