Terug naar zoeken.Undutchables - Customer Service Assistant Wholesale German- TG
| Type baan: | Permanent |
| Locatie: | Noord-Holland, The Netherlands |
| Salaris: | Competitive |
| Talen: | Zweeds |
Details van de adverteerder
- Naam:Undutchables
- Geplaatst:11-02-2012
- Code:20120127-HVJZ
Company description
International Company
Job description
The key objectives of the Customer Service Assistant Wholesale are:
To ensure customers are up to date on all relevant information relating to deliveries
To ensure the sales responsible receives all relevant information in a timely manner
To maintain daily contact with Logistics, Sales Responsible, Team Leader, Finance and Back Office functions
To ensure the customers receive orders on time, in full or are informed on late deliveries
To ensure that repeat order targets are reached every season
To ensure that the orders are in the system on time, in full and that a clean order book is maintained at the end of every season
To ensure, on a weekly basis, that deliveries are made to the customers on time and in full and to suggest alternatives if applicable
To maintain close contact with the Market responsible on a daily basis
To conduct customer visits with the sales team to ensure that a strong working relationship and good communication are maintained at all times
To ensure that the necessary product and system training has been received before the commencement of each season
To handle customer telephone calls and emails in a timely, efficient and effective manner
To manage calls and emails from end consumers in a timely, efficient and effective manner
To place discounts in the system
To release orders from the warehouse
To check on a weekly basis the delivery report in order to ascertain the order book status
To place main, repeat orders and DSL orders on the system, including contract orders (only for DACH and UK), to place orders for employee pairs and retail orders
To ensure VAS instructions are clear
To ensure that the order book is clean on a weekly basis
To send copies of invoices, delivery notes or order confirmations if required to the customers
To ensure packing list repairing is conducted
To handle Webshop queries if relevant (For some markets E Commerce (UK, NL, DK and SE))
To provide support to B2B customers and maintain strong communication and working relationship
To prepare pricelist for Service Catalogue (only for the DACH region)
To provide support to other departments if required, eg minor translations
To support Finance department on language issues (only applicable to Southern Europe)
To ensure archiving is regularly conducted
To be the main contact with vendors in relation to their customers and discount (only applicable to NL)
Requirements
Native German, able to understand different dialects from the 3 countries (Germany,Austria and Switzerland)
Minimum of 1-2 years experience in a Customer Service role or similar
Experience in an international company
Experience in dealing with different cultures from the 3 countries
Must be available directly and fulltime (40 hours)
Salary indication
2050 - 2150 depending on experience
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise.
We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4f22bef2208f1/toplanguagejobs voor meer informatie over deze vacature.
International Company
Job description
The key objectives of the Customer Service Assistant Wholesale are:
To ensure customers are up to date on all relevant information relating to deliveries
To ensure the sales responsible receives all relevant information in a timely manner
To maintain daily contact with Logistics, Sales Responsible, Team Leader, Finance and Back Office functions
To ensure the customers receive orders on time, in full or are informed on late deliveries
To ensure that repeat order targets are reached every season
To ensure that the orders are in the system on time, in full and that a clean order book is maintained at the end of every season
To ensure, on a weekly basis, that deliveries are made to the customers on time and in full and to suggest alternatives if applicable
To maintain close contact with the Market responsible on a daily basis
To conduct customer visits with the sales team to ensure that a strong working relationship and good communication are maintained at all times
To ensure that the necessary product and system training has been received before the commencement of each season
To handle customer telephone calls and emails in a timely, efficient and effective manner
To manage calls and emails from end consumers in a timely, efficient and effective manner
To place discounts in the system
To release orders from the warehouse
To check on a weekly basis the delivery report in order to ascertain the order book status
To place main, repeat orders and DSL orders on the system, including contract orders (only for DACH and UK), to place orders for employee pairs and retail orders
To ensure VAS instructions are clear
To ensure that the order book is clean on a weekly basis
To send copies of invoices, delivery notes or order confirmations if required to the customers
To ensure packing list repairing is conducted
To handle Webshop queries if relevant (For some markets E Commerce (UK, NL, DK and SE))
To provide support to B2B customers and maintain strong communication and working relationship
To prepare pricelist for Service Catalogue (only for the DACH region)
To provide support to other departments if required, eg minor translations
To support Finance department on language issues (only applicable to Southern Europe)
To ensure archiving is regularly conducted
To be the main contact with vendors in relation to their customers and discount (only applicable to NL)
Requirements
Native German, able to understand different dialects from the 3 countries (Germany,Austria and Switzerland)
Minimum of 1-2 years experience in a Customer Service role or similar
Experience in an international company
Experience in dealing with different cultures from the 3 countries
Must be available directly and fulltime (40 hours)
Salary indication
2050 - 2150 depending on experience
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise.
We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4f22bef2208f1/toplanguagejobs voor meer informatie over deze vacature.
U kunt niet solliciteren naar deze functie omdat het niet langer actief.
