Terug naar zoeken.Undutchables - IT-Helpdesk Support English speaker + German, French or Spanish-ZW
| Type baan: | Contract |
| Locatie: | Zuid-Holland, The Netherlands |
| Salaris: | Competitive |
| Talen: | Engels, Duits, Spaans |
Details van de adverteerder
- Naam:Undutchables
- Geplaatst:06-03-2012
- Code:20120127-HDJW
Job description
Responsible for solving the technical issues that occur to the customers of our client, a leading online service provider in hospitality.
You serve the users of their services with great respect, extensive knowledge and the intention to fix their issues fast but properly.
From a customer focused perspective, you offer them a distinguishing customer experience by helping them to solve their technical issues
Requirements
- Knowledge & Computer Skills- Solid understanding of the Internet and its technologies (e-mail, web browsers)
- Software: MS Windows 2000, XP, Windows7, MS Office applications
- Network (LAN/WAN) troubleshooting skills
- Broadband Internet connectivity knowledge is a plus
- Excellent typing skills
- Communication Skills- Fluent in English as well as a minimum of one additional language (preferable German, but French or Spanish can be used during the project)
- Ability to communicate (orally & written) correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills-- ability to clearly understand and state the issues customers present
- Ability to concentrate follow customer issue without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Customer Focus- Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment.
- Ability to empathize with and prioritize customer needs
- Demonstrable interpersonal skills with a diverse customer base
- Demonstrable conflict resolution, negotiating, and de-escalation skills
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Problem Solving Skills- Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
- Ability to approach problems logically & rationally
- Action oriented and self disciplined
- Organized and detail oriented
- Ability to quickly & effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations.
Salary indication
10 euro gross p/hour
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4f22cc4784d72/toplanguagejobs voor meer informatie over deze vacature.
Responsible for solving the technical issues that occur to the customers of our client, a leading online service provider in hospitality.
You serve the users of their services with great respect, extensive knowledge and the intention to fix their issues fast but properly.
From a customer focused perspective, you offer them a distinguishing customer experience by helping them to solve their technical issues
Requirements
- Knowledge & Computer Skills- Solid understanding of the Internet and its technologies (e-mail, web browsers)
- Software: MS Windows 2000, XP, Windows7, MS Office applications
- Network (LAN/WAN) troubleshooting skills
- Broadband Internet connectivity knowledge is a plus
- Excellent typing skills
- Communication Skills- Fluent in English as well as a minimum of one additional language (preferable German, but French or Spanish can be used during the project)
- Ability to communicate (orally & written) correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills-- ability to clearly understand and state the issues customers present
- Ability to concentrate follow customer issue without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Customer Focus- Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment.
- Ability to empathize with and prioritize customer needs
- Demonstrable interpersonal skills with a diverse customer base
- Demonstrable conflict resolution, negotiating, and de-escalation skills
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Problem Solving Skills- Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
- Ability to approach problems logically & rationally
- Action oriented and self disciplined
- Organized and detail oriented
- Ability to quickly & effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations.
Salary indication
10 euro gross p/hour
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4f22cc4784d72/toplanguagejobs voor meer informatie over deze vacature.
U kunt niet solliciteren naar deze functie omdat het niet langer actief.
