Terug naar zoeken.Abroad Experience International - Customer Support French - French & Flemisch/Dutch - Amersfoort
| Type baan: | Temporary |
| Locatie: | Utrecht - Utrecht, The Netherlands, 3811LP |
| Salaris: | Negotiable |
| Talen: | Engels, Frans, Vlaams |
Details van de adverteerder
- Naam:Abroad Experience International
- Geplaatst:08-03-2012
- Code:1961014 - 4845
Position: Customer Service Rep - French/Belgium (Amersfoort)
Responsibilities/Tasks
Responsible for receiving, monitoring and processing customer orders in a timely manner with emphasis on accuracy and professionalism.
Interface with other departments to ensure that customer's service requests are processed in a timely manner.
* receives customer orders, service requests and complaints by phone, fax, mail or e-mail
* performs clerical processing of orders and requests which includes record search, investigation of problems and complaints
* provides customer with accurate information regarding our products and sales promotions, customer orders and our service guidelines (product returns / complaints)
* gets familiar and adheres to policies and procedures regarding order processing and complaint handling
* complies with ISO procedures
Other responsibilities and duties may be assigned as needed.
Requirements
Education / Experience :
Highschool, comparable to Dutch HAVO
Minimum 1 year of customer service experience in a comparable environment
Knowledge / Skills / Abilities :
Ø have or develop proficiency in both customer service and sales administration skills
Ø strong communication skills (clear, intelligible verbal communication, probe for information) as communication with customers and sales representatives is often needed
Ø ability to operate computer systems with accuracy and efficiency
Ø have ability to prioritize
Ø give attention to detail
Ø basic knowledge of Excel and Word
Ø ability to work independently
Ø flexible and outgoing team player personality with conflict resolution skills
Ø ability to adapt and implement new procedures as required to provide excellent customer service
Language skills :
Ø fluent in French and Flemish or Dutch, and English
Working hours
The position requires flexibility, the contractual hours regularly fall in a window from 08.00 to 18.00, extended hours may occur in peak seasons.
Other
The position requires flexibility, the contractual hours regularly fall in a window from 08.00 to 18.00, extended hours may occur in peak seasons.
Fulltime 37,5 hours/week
Responsibilities/Tasks
Responsible for receiving, monitoring and processing customer orders in a timely manner with emphasis on accuracy and professionalism.
Interface with other departments to ensure that customer's service requests are processed in a timely manner.
* receives customer orders, service requests and complaints by phone, fax, mail or e-mail
* performs clerical processing of orders and requests which includes record search, investigation of problems and complaints
* provides customer with accurate information regarding our products and sales promotions, customer orders and our service guidelines (product returns / complaints)
* gets familiar and adheres to policies and procedures regarding order processing and complaint handling
* complies with ISO procedures
Other responsibilities and duties may be assigned as needed.
Requirements
Education / Experience :
Highschool, comparable to Dutch HAVO
Minimum 1 year of customer service experience in a comparable environment
Knowledge / Skills / Abilities :
Ø have or develop proficiency in both customer service and sales administration skills
Ø strong communication skills (clear, intelligible verbal communication, probe for information) as communication with customers and sales representatives is often needed
Ø ability to operate computer systems with accuracy and efficiency
Ø have ability to prioritize
Ø give attention to detail
Ø basic knowledge of Excel and Word
Ø ability to work independently
Ø flexible and outgoing team player personality with conflict resolution skills
Ø ability to adapt and implement new procedures as required to provide excellent customer service
Language skills :
Ø fluent in French and Flemish or Dutch, and English
Working hours
The position requires flexibility, the contractual hours regularly fall in a window from 08.00 to 18.00, extended hours may occur in peak seasons.
Other
The position requires flexibility, the contractual hours regularly fall in a window from 08.00 to 18.00, extended hours may occur in peak seasons.
Fulltime 37,5 hours/week
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