Terug naar zoeken.Unisys - IT Service Desk Agent – Native level (or fluent) Swedish
| Type baan: | Permanent |
| Locatie: | Amsterdam - Noord-Holland, The Netherlands, 1119 NW |
| Salaris: | Next to your salary, we offer 25 paid holidays per year, 8 % holiday allowance and full reimbursement of public transport cost. We also offer you the possibility to obtain a MCP and other relevant certifications. |
| Talen: | Engels, Zweeds |
Unisys is a worldwide technology services and solutions company dedicated to providing clients with reliable, secure IT solutions to cut costs and optimize performance. We apply Unisys expertise in consulting, systems integration, outsourcing, infrastructure, and server technology to help our clients achieve their business goals. We give our clients the visibility to see their business more clearly—ahead of decision points, investments, and risks.
And we’re not just in one or two countries—we're global, operating in over 100 countries and in both hemispheres. So no matter where you are in the world—we’re there too.
Currently, our Managed Services Centre (MSC) Service Desk has a vacancy for a (m/f):
IT Service Desk Agent – Native level (or fluent) Swedish
Unisys Managed Services Centre (MSC) Service Desk
The MSC Service Desk in Amsterdam Schiphol-Rijk provides telephone support to external Unisys customers located throughout Europe. Reflecting Amsterdam's diversity, the MSC has an international character. The Service Desk, which conducts its internal communication in English, has employees representing many different nationalities. For one of our accounts, we are now looking for a native level Swedish speaker to provide technical support.
Your responsibilities:
• You will provide technical support on the phone to external customers from a number of countries, based on the languages you speak. The questions vary considerably among end users, who use various lines of business, commercial and proprietary applications.
• You will troubleshoot, diagnose and correct technical faults, using your technical and diplomatic skills, and guide the caller through the necessary steps to restore functionality.
• You will assume call responsibility and update information in BMC Remedy, the MSC Service Desk call tracking and incident management software.
• You will work with your colleagues to share information and to collaborate on problem solving;
• The necessary training will be provided.
Your skills and experience:
• You are native Swedish and fluent in English, both verbal and written; additional language skills are beneficial;
• You have a general knowledge of desktop hardware and software including working knowledge of Windows XP, Microsoft applications, user access set-up, …;
• You have a general knowledge of Networking (wireless networking, configurations, cabling, router, …);
• OR You have experience as Customer Service Representative and have a strong passion for IT and are willing to learn and evolve in it;
• You have experience in a telephone technical support position, giving support to end-users;
• You have experience in dealing with a novice and/or low-skilled customer base and are able to impart knowledge at various levels;
• Aptitude for quick learning of technical and procedural topics;
• You have a rapid self-starting, self-motivating, and self-learning working approach;
• You are able to work on multiple, dissimilar activities simultaneously;
• You have excellent communication skills, with a real sense of listening, strong analytical skills and a creative and problem-solving attitude;
• You have an outstanding customer-oriented attitude, you are service-minded and, result-driven;
• You are flexible, dynamic and are proactive;
• You are capable to integrate in an international/multi-cultural environment; you act as an outstanding team player and can work independently.
What professional environment do we offer?
When you choose Unisys as your preferred employer, you're able to open yourself up to a career in a worldwide ICT operating corporation. You will work in a modern open office environment in our offices at Schiphol-Rijk, about 15 minutes from Schiphol Airport, spacious and set up with modern equipment, in an informal, professional work atmosphere. You will be a member of an enthusiastic, dynamic and professional team.
Next to your salary, we offer 25 paid holidays per year, 8 % holiday allowance and full reimbursement of public transport cost. We also offer you the possibility to obtain a MCP and other relevant certifications.
How to apply?
Interested? Please send your CV and a short motivation letter in English with reference MSC/ SW /0911.
And we’re not just in one or two countries—we're global, operating in over 100 countries and in both hemispheres. So no matter where you are in the world—we’re there too.
Currently, our Managed Services Centre (MSC) Service Desk has a vacancy for a (m/f):
IT Service Desk Agent – Native level (or fluent) Swedish
Unisys Managed Services Centre (MSC) Service Desk
The MSC Service Desk in Amsterdam Schiphol-Rijk provides telephone support to external Unisys customers located throughout Europe. Reflecting Amsterdam's diversity, the MSC has an international character. The Service Desk, which conducts its internal communication in English, has employees representing many different nationalities. For one of our accounts, we are now looking for a native level Swedish speaker to provide technical support.
Your responsibilities:
• You will provide technical support on the phone to external customers from a number of countries, based on the languages you speak. The questions vary considerably among end users, who use various lines of business, commercial and proprietary applications.
• You will troubleshoot, diagnose and correct technical faults, using your technical and diplomatic skills, and guide the caller through the necessary steps to restore functionality.
• You will assume call responsibility and update information in BMC Remedy, the MSC Service Desk call tracking and incident management software.
• You will work with your colleagues to share information and to collaborate on problem solving;
• The necessary training will be provided.
Your skills and experience:
• You are native Swedish and fluent in English, both verbal and written; additional language skills are beneficial;
• You have a general knowledge of desktop hardware and software including working knowledge of Windows XP, Microsoft applications, user access set-up, …;
• You have a general knowledge of Networking (wireless networking, configurations, cabling, router, …);
• OR You have experience as Customer Service Representative and have a strong passion for IT and are willing to learn and evolve in it;
• You have experience in a telephone technical support position, giving support to end-users;
• You have experience in dealing with a novice and/or low-skilled customer base and are able to impart knowledge at various levels;
• Aptitude for quick learning of technical and procedural topics;
• You have a rapid self-starting, self-motivating, and self-learning working approach;
• You are able to work on multiple, dissimilar activities simultaneously;
• You have excellent communication skills, with a real sense of listening, strong analytical skills and a creative and problem-solving attitude;
• You have an outstanding customer-oriented attitude, you are service-minded and, result-driven;
• You are flexible, dynamic and are proactive;
• You are capable to integrate in an international/multi-cultural environment; you act as an outstanding team player and can work independently.
What professional environment do we offer?
When you choose Unisys as your preferred employer, you're able to open yourself up to a career in a worldwide ICT operating corporation. You will work in a modern open office environment in our offices at Schiphol-Rijk, about 15 minutes from Schiphol Airport, spacious and set up with modern equipment, in an informal, professional work atmosphere. You will be a member of an enthusiastic, dynamic and professional team.
Next to your salary, we offer 25 paid holidays per year, 8 % holiday allowance and full reimbursement of public transport cost. We also offer you the possibility to obtain a MCP and other relevant certifications.
How to apply?
Interested? Please send your CV and a short motivation letter in English with reference MSC/ SW /0911.
U kunt niet solliciteren naar deze functie omdat het niet langer actief.
