Terug naar zoeken.Google - Consumer Operations Associate (Korean Market) - Tokyo
| Type baan: | Permanent |
| Locatie: | Japan |
| Salaris: | Excellent |
| Talen: | Koreaans |
Consumer Operations Associate (Korean Market) - Tokyo
This position is based in Tokyo, Japan
The area: Product & Technical Sales Support
The Product & Technical Sales Support (PTSS) team serves as the primary point of contact for our global Sales, Business Development, and Partnerships teams to support our sales organization across all products. We provide tools so that our sales teams can focus on generating revenue and leverage our strong relationships with Google's Tech teams to enable our sales organization to do multi-solution selling, launch and support new products, and help and engage our users.
The role: Consumer Operations Associate (Korean Market)
The Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the Product, Marketing, Legal and Engineering teams. You process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.
Responsibilities:
* Provide high quality support for users, customers, and partners of Consumer products via email and help forums
* Create and manage a Help Center and user education content for multiple Consumer Products
* Troubleshoot technical/customer problems, escalate bug reports, proactively identify customer needs and work with Product Management and Engineers to translate customer insights into a better product experience
* Develop and implement processes and infrastructure proactively to scale our customer-facing operations
* Identify market-specific trends, compile reports and share insights to drive product improvements
Minimum Qualifications:
* BA/BS degree. In lieu of degree, 4 years relevant work experience
Preferred Qualifications:
* 1 year experience in customer or client service.
* Attention to detail with the ability to effectively multi-task and work independently.
* Ability to work effectively cross-functionally with proven track record of driving results.
* Excellent analytical and problem-solving skills.
* Deep interest in online advertising, digital media trends and measurement
* Fluency (written/verbal) in English, Korean and Japanese
For immediate consideration, please send a text (ASCII or UTF8) or HTML version of your resume to jobs@google.com.
Important: The subject field of your email must include Consumer Operations Associate (Korean Market) - Tokyo.
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This position is based in Tokyo, Japan
The area: Product & Technical Sales Support
The Product & Technical Sales Support (PTSS) team serves as the primary point of contact for our global Sales, Business Development, and Partnerships teams to support our sales organization across all products. We provide tools so that our sales teams can focus on generating revenue and leverage our strong relationships with Google's Tech teams to enable our sales organization to do multi-solution selling, launch and support new products, and help and engage our users.
The role: Consumer Operations Associate (Korean Market)
The Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this highly cross-functional role, you are the voice of our users and problem-solve with the Product, Marketing, Legal and Engineering teams. You process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.
Responsibilities:
* Provide high quality support for users, customers, and partners of Consumer products via email and help forums
* Create and manage a Help Center and user education content for multiple Consumer Products
* Troubleshoot technical/customer problems, escalate bug reports, proactively identify customer needs and work with Product Management and Engineers to translate customer insights into a better product experience
* Develop and implement processes and infrastructure proactively to scale our customer-facing operations
* Identify market-specific trends, compile reports and share insights to drive product improvements
Minimum Qualifications:
* BA/BS degree. In lieu of degree, 4 years relevant work experience
Preferred Qualifications:
* 1 year experience in customer or client service.
* Attention to detail with the ability to effectively multi-task and work independently.
* Ability to work effectively cross-functionally with proven track record of driving results.
* Excellent analytical and problem-solving skills.
* Deep interest in online advertising, digital media trends and measurement
* Fluency (written/verbal) in English, Korean and Japanese
For immediate consideration, please send a text (ASCII or UTF8) or HTML version of your resume to jobs@google.com.
Important: The subject field of your email must include Consumer Operations Associate (Korean Market) - Tokyo.
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