Terug naar zoeken.Abroad Experience International - Customer Service Representative - Spanish - Rotterdam area
| Type baan: | Contract |
| Locatie: | Zuid-Holland, The Netherlands |
| Salaris: | €2100 - €2200 per month |
| Talen: | Engels, Spaans |
Details van de adverteerder
- Naam:Abroad Experience International
- Geplaatst:22-02-2012
- Code:67622118-4283
Customer Service Representative- Spanish
Main Tasks
* Being the first contact point for customers. Act as an intermediary between customer/sales/ internal departments. Receives and processes customer orders, inquiries and /or complaints. Responsible for maintaining customer order book and contributing to reaching the targets for the month.
* Responsible for order maintenance and cleaning up order book. Responsible for the receipt and processing customer orders, inquiries and /or complaints, by maintaining a clean order book meaning: checking open orders, balances. Releasing orders and informing customers/sales of any changes/adjustments. Investigating and solving complaints and return issues. Takes responsibility of checking the work and reporting any irregularities to the customer service teamleader
* Responsible to ensure "contact point for clients and sales", by recording and processing orders received by WIN, EDI, mail, phone, fax on a daily bases. Ensure 100% phone coverage during office hours. Search for possible solutions for problems and apply them
* Act as an intermediary between customer/sales/ internal departments, by ensuring correct communication between customers and sales on daily bases. Provide reports for customers and sales to improve the budget and service/sales. Check with financial department the hold /credit status of orders/customers.
* Responsible for own development, bases on taking initiative, in the job by developing product an system knowledge. Following the procedures in a correct way. Developing communicative and service skills by sharing knowledge and ideas with team-members and the department. Acting proactively and ask where additional help is needed.
Requirements
* 1 year of Customer Service environment with Order Management experience preferred.
* Native Spanish language skills and fluent English.
* Communicating Effectively, makes effective and persuasive presentations, both oral and written; considers issues of style, content, audience, impact, and timing when shaping communication.
* Demonstrating Adaptability, maintains a positive and productive attitude in times of ambiguity and uncertainty; adapts quickly to new responsibilities, requirements and tasks.
* Acting Decisively, Is able to face problems and take action after fully and rapidly weighing the benefits and drawbacks; moves ahead as soon as decisions are made and takes follow-up action to support decisions.
* Meeting & Exceeding Customer Expectations, consistently uses multiple sources of information to identify customer requirements; anticipates customers' future requirements.
* Accurate and precise way of working, ability to work under pressure, show initiative and flexibility, has an eager to learn mentality.
* Being able to work independently as well as a team-player
* Computer literate. Knowledge of the Stealth / ACS (AS-400) system, Outlook, Excel, Word
* Show guidance to new or less experienced team members and train new team members
* Cross regional scope, therefore experience within different European regions and experience with Distributors is strongly preferred.
Main Tasks
* Being the first contact point for customers. Act as an intermediary between customer/sales/ internal departments. Receives and processes customer orders, inquiries and /or complaints. Responsible for maintaining customer order book and contributing to reaching the targets for the month.
* Responsible for order maintenance and cleaning up order book. Responsible for the receipt and processing customer orders, inquiries and /or complaints, by maintaining a clean order book meaning: checking open orders, balances. Releasing orders and informing customers/sales of any changes/adjustments. Investigating and solving complaints and return issues. Takes responsibility of checking the work and reporting any irregularities to the customer service teamleader
* Responsible to ensure "contact point for clients and sales", by recording and processing orders received by WIN, EDI, mail, phone, fax on a daily bases. Ensure 100% phone coverage during office hours. Search for possible solutions for problems and apply them
* Act as an intermediary between customer/sales/ internal departments, by ensuring correct communication between customers and sales on daily bases. Provide reports for customers and sales to improve the budget and service/sales. Check with financial department the hold /credit status of orders/customers.
* Responsible for own development, bases on taking initiative, in the job by developing product an system knowledge. Following the procedures in a correct way. Developing communicative and service skills by sharing knowledge and ideas with team-members and the department. Acting proactively and ask where additional help is needed.
Requirements
* 1 year of Customer Service environment with Order Management experience preferred.
* Native Spanish language skills and fluent English.
* Communicating Effectively, makes effective and persuasive presentations, both oral and written; considers issues of style, content, audience, impact, and timing when shaping communication.
* Demonstrating Adaptability, maintains a positive and productive attitude in times of ambiguity and uncertainty; adapts quickly to new responsibilities, requirements and tasks.
* Acting Decisively, Is able to face problems and take action after fully and rapidly weighing the benefits and drawbacks; moves ahead as soon as decisions are made and takes follow-up action to support decisions.
* Meeting & Exceeding Customer Expectations, consistently uses multiple sources of information to identify customer requirements; anticipates customers' future requirements.
* Accurate and precise way of working, ability to work under pressure, show initiative and flexibility, has an eager to learn mentality.
* Being able to work independently as well as a team-player
* Computer literate. Knowledge of the Stealth / ACS (AS-400) system, Outlook, Excel, Word
* Show guidance to new or less experienced team members and train new team members
* Cross regional scope, therefore experience within different European regions and experience with Distributors is strongly preferred.
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