Terug naar zoeken.Mercedes-Benz Customer Assistance Center Maastricht N.V. - Dutch, French & English Speaking Customer Service Representative
| Type baan: | Permanent |
| Locatie: | Maastricht - Limburg, The Netherlands, Maastricht |
| Salaris: | €1400 per month + Shift Allowance |
| Talen: | Engels, Nederlands, Frans |
| Vereiste talen: | 3 |
Details van de adverteerder
- Naam:Mercedes-Benz Customer Assistance Center Maastricht N.V.
- Geplaatst:18-06-2012
- Code:TLJ/CSR/DFE
Customer Service Representative Service 24h Benelux
Company Information
The Mercedes-Benz Customer Assistance Center (CAC) in Maastricht is the central point of contact for Europe, taking care of the needs of current and prospective customers of Mercedes-Benz, Smart and Maybach.
Our rich cultural environment with over 21 different nationalities is dedicated to high performance. Employees ensure that customers receive personal assistance in their own language at a consistently high level.
Customers contact the CAC by telephone, fax, letter, email and vehicle telematics seeking roadside assistance, to make an enquiry or to file a complaint. Some services guarantee customer mobility and are available 24 hours a day, 365 days a year.
The CAC is process-oriented, professionally managed and focused on providing the highest level of customer satisfaction. Our operations are driven by quality assurance and established performance standards.
Department description
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
Your responsibilities
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
The philosophy is to ensure the customer is mobile again as quickly as possible.
Requirements
•Higher vocational education
•Fluent in Dutch and French
•Good knowledge of English (company language)
•Good written and verbal skills
•Advanced negotiation skills
•Computer literacy
•Knowledge of Benelux geography
•Experience in customer care
•Good understanding of customer satisfaction
•Team player
•Open-minded to a diversity of cultures
•Ability to prioritize, analyze, plan and coordinate on high volumes
Working hours
Shifts.
30 hrs a week
Some of our working terms and conditions
•1400€ p.m. gross (based on 30 hours a week) plus shift allowance based in actuals. Additionally, we recognize and reward outstanding performance by a target based variable remuneration (up to 6%).
•Travel cost
•We offer attractive secondary benefits
Please send your application by clicking Apply.
Company Information
The Mercedes-Benz Customer Assistance Center (CAC) in Maastricht is the central point of contact for Europe, taking care of the needs of current and prospective customers of Mercedes-Benz, Smart and Maybach.
Our rich cultural environment with over 21 different nationalities is dedicated to high performance. Employees ensure that customers receive personal assistance in their own language at a consistently high level.
Customers contact the CAC by telephone, fax, letter, email and vehicle telematics seeking roadside assistance, to make an enquiry or to file a complaint. Some services guarantee customer mobility and are available 24 hours a day, 365 days a year.
The CAC is process-oriented, professionally managed and focused on providing the highest level of customer satisfaction. Our operations are driven by quality assurance and established performance standards.
Department description
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
Your responsibilities
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
The philosophy is to ensure the customer is mobile again as quickly as possible.
Requirements
•Higher vocational education
•Fluent in Dutch and French
•Good knowledge of English (company language)
•Good written and verbal skills
•Advanced negotiation skills
•Computer literacy
•Knowledge of Benelux geography
•Experience in customer care
•Good understanding of customer satisfaction
•Team player
•Open-minded to a diversity of cultures
•Ability to prioritize, analyze, plan and coordinate on high volumes
Working hours
Shifts.
30 hrs a week
Some of our working terms and conditions
•1400€ p.m. gross (based on 30 hours a week) plus shift allowance based in actuals. Additionally, we recognize and reward outstanding performance by a target based variable remuneration (up to 6%).
•Travel cost
•We offer attractive secondary benefits
Please send your application by clicking Apply.
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