Terug naar zoeken.Blue Lynx - Customer Service Representative German AND Polish
| Type baan: | Contract |
| Locatie: | Gelderland, The Netherlands, Aperldoorn Region |
| Salaris: | €1500 gross per month excl. 8% |
| Talen: | Engels, Duits, Pools |
LOOKING FOR WORK IN APELDOORN? WLLING TO RELOCATE TO APELDOORN?
Our international client based in Apeldoorn, are looking for a Customer Service Agent speaking fluent German and Polish to join their existing team.
Job Profile
The Customer Service Agent is responsible for capturing and handling all incoming and outgoing customer contacts (phone calls and mail) in a correct and customer friendly way, complying with the target figures as agreed with the Customer Contact Center -clients. You are responsible for supplying the customer with correct and complete information (according to the script) and for registering the required information in the appropriate format(s) to make each interaction billable.
Responsibilities will include but not be limited to;
Provide the customers with the correct service by giving product information, taking orders and finding solutions for problems the customer may have.
Ensure that all scripts are actively used and adhered to.
When registering orders, ensure that each order is filled in completely and correctly in line with scripts and procedures.
Register interactions in the complete and correct format(s) in order to make the interactions billable.
Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed.
Handle credit card authorisations.
Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws.
Any other duties as assigned by management.
Candidate Profile
MUST BE fluent in German AND Polish, written and spoken – other languages are considered an advantage.
MUST HAVE at least an MBO/High school level of education
Should be a fast learner who is able to quickly familiarise themselves with new products.
Excellent communication and sales skills/Friendly and a clear telephone voice/Service minded/Pro-active and convincing.
Accurate, punctual.
Trustworthy, reliable.
Our international client based in Apeldoorn, are looking for a Customer Service Agent speaking fluent German and Polish to join their existing team.
Job Profile
The Customer Service Agent is responsible for capturing and handling all incoming and outgoing customer contacts (phone calls and mail) in a correct and customer friendly way, complying with the target figures as agreed with the Customer Contact Center -clients. You are responsible for supplying the customer with correct and complete information (according to the script) and for registering the required information in the appropriate format(s) to make each interaction billable.
Responsibilities will include but not be limited to;
Provide the customers with the correct service by giving product information, taking orders and finding solutions for problems the customer may have.
Ensure that all scripts are actively used and adhered to.
When registering orders, ensure that each order is filled in completely and correctly in line with scripts and procedures.
Register interactions in the complete and correct format(s) in order to make the interactions billable.
Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed.
Handle credit card authorisations.
Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws.
Any other duties as assigned by management.
Candidate Profile
MUST BE fluent in German AND Polish, written and spoken – other languages are considered an advantage.
MUST HAVE at least an MBO/High school level of education
Should be a fast learner who is able to quickly familiarise themselves with new products.
Excellent communication and sales skills/Friendly and a clear telephone voice/Service minded/Pro-active and convincing.
Accurate, punctual.
Trustworthy, reliable.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in the Netherlands may apply.
U kunt niet solliciteren naar deze functie omdat het niet langer actief.
