Terug naar zoeken.Cygnific BV - German, English and/or Dutch Customer Contact Representatives – Business to Consumer (B2C)
| Type baan: | Permanent |
| Locatie: | Gelderland, The Netherlands, Enschede |
| Salaris: | €1,770 gross/month |
| Talen: | Engels, Nederlands, Duits |
| Vereiste talen: | 2 |
Ready to take on the world?
We are in need of skilled and dynamic personnel who are committed to improve and uphold the reputation of our Sales and Service Centre. Are you friendly, energetic, communicative and can you work under pressure without breaking a sweat? Then we’ve got the job for you!
Purpose of the job
As a Customer Contact Representative in our Sales and Service Centre you answer travel related questions coming from KLM’s customers and, if applicable, travel agents. You suggest opportunities for them to fly with KLM and make the travel reservations or help them solve their own specific problem while visiting KLM website. You look for improvements in the process and take further action if needed.
Cygnific provides KLM, AirFrance, Delta and Martinair with Sales- & Service activities. We do this for 19 West-European countries in 11 different languages! Have you got excellent command of the languague(s) mentioned above and English? Read on!!
So, what does the job involve? Glad you asked! On the job, you can expect the following:
• You give general information, support and service in an effective way to customers in order to
improve customer satisfaction.
• You give information to customers on flight fares, availability and schedules.
• You recognize sales leads and act upon them, explain advantages of the product over competitive airlines and searches for alternatives.
• Your collect feedback and about the use of the website and suggest improvement during
team meetings.
The Candidate
• General (HAVO) or professional (MBO) secondary education level of work and perception
• Fluent knowledge of German & English (is a must)
• Fluent knowledge of Dutch is strongly reccomended but not essential
• Experience in working with computers
• Excellent communication skills (verbal & written)
• Education in tourism
• Proven sales & service attitude
• Experience in working at a call center and/or in a travel/airline related industry
• Interpersonal sensitivity
• Power of persuasion
• Resistance to stress
• Sales & customer service orientation
PLEASE NOTE: ALL RESPONSES ARE BEING HANDLED BY MERROW LANGUAGE RECRUITMENT, FOR FURTHER INFORMATION PLEASE CONTACT JARED ON +44 (0)845 226 4748 OR CLICK APPLY TODAY
Merrow Language Recruitment is a specialist Language Recruitment Consultancy with over 40 years of experience in the field of multilingual recruitment. To view all our current vacancies please register on our website www.merrow.co.uk
We are in need of skilled and dynamic personnel who are committed to improve and uphold the reputation of our Sales and Service Centre. Are you friendly, energetic, communicative and can you work under pressure without breaking a sweat? Then we’ve got the job for you!
Purpose of the job
As a Customer Contact Representative in our Sales and Service Centre you answer travel related questions coming from KLM’s customers and, if applicable, travel agents. You suggest opportunities for them to fly with KLM and make the travel reservations or help them solve their own specific problem while visiting KLM website. You look for improvements in the process and take further action if needed.
Cygnific provides KLM, AirFrance, Delta and Martinair with Sales- & Service activities. We do this for 19 West-European countries in 11 different languages! Have you got excellent command of the languague(s) mentioned above and English? Read on!!
So, what does the job involve? Glad you asked! On the job, you can expect the following:
• You give general information, support and service in an effective way to customers in order to
improve customer satisfaction.
• You give information to customers on flight fares, availability and schedules.
• You recognize sales leads and act upon them, explain advantages of the product over competitive airlines and searches for alternatives.
• Your collect feedback and about the use of the website and suggest improvement during
team meetings.
The Candidate
• General (HAVO) or professional (MBO) secondary education level of work and perception
• Fluent knowledge of German & English (is a must)
• Fluent knowledge of Dutch is strongly reccomended but not essential
• Experience in working with computers
• Excellent communication skills (verbal & written)
• Education in tourism
• Proven sales & service attitude
• Experience in working at a call center and/or in a travel/airline related industry
• Interpersonal sensitivity
• Power of persuasion
• Resistance to stress
• Sales & customer service orientation
PLEASE NOTE: ALL RESPONSES ARE BEING HANDLED BY MERROW LANGUAGE RECRUITMENT, FOR FURTHER INFORMATION PLEASE CONTACT JARED ON +44 (0)845 226 4748 OR CLICK APPLY TODAY
Merrow Language Recruitment is a specialist Language Recruitment Consultancy with over 40 years of experience in the field of multilingual recruitment. To view all our current vacancies please register on our website www.merrow.co.uk
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