Terug naar zoeken.Blue Lynx - CSR Commercial Print - Fluent Italian & German
| Type baan: | Contract |
| Locatie: | Noord-Holland, The Netherlands, Leiden Region |
| Salaris: | 2000-2100 gross p/m |
| Talen: | Engels, Duits, Italiaans |
| Vereiste talen: | 3 |
For our international client we are looking for a commercially orientated Customer Service Representative to join their Internal Sales department Commercial Print. This department is the central service centre for the assigned customer base in Germany, Austria and Switzerland.
Job Profile for Customer Service Representative Commercial Print
Handle inbound and outbound customer calls.
Prepare, keep record of and follow up quotations within 24 hours.
Handle and monitor ‘technical requests’ that need attention of other functional departments in the organization through the ticketing system and ensure that answers will be provided the same day.
Handle, monitor and follow up requests from customers concerning invoices, credit notes and other related issues.
Monitor the complaint handling process and ensure that the complaints are handled within the guidelines.
Ensure that customer pricelists are up to date and available in hard or electronic copy to the customer and the field representation as well in the systems.
Handle, keep record, submit and confirm in writing, special price requests to customers within the guidelines set by sales/marketing.
Inform customers timely on product changes, price changes, service policy changes etc. when initiated by the company.
Monitor and inform customers timely about changes in scheduled delivery dates.
Have daily contact with your tandem field representative and give him/her a complete update on the daily events.
Report omissions, issues or other aspects that can be seen as ‘blockers’ for effective and efficient execution of your core tasks and responsibilities to your team leader.
Prepare, keep record of and have sample requests executed by the back office staff.
Implement and execute sales actions and sales campaigns to proactively increase sales.
Candidate Profile for Customer Service Representative Commercial Print
Fluent in German and Italian and advanced English.
Commercial education is a pré.
Possession of very good social, commercial and communicative skills.
Interdependent team worker.
Experience in maintaining and expanding customer relations.
Familiar with trading culture.
Knowledge of Lotus Notes and MS Office is preferred.
Flexible and positive working attitude.
Your Career is our Career. Our service is personal and targeted; we listen to what you want. Our ethos of "a good job well done", means that we work hard to deliver what we promise, each and every time. This focus allows us to provide customers with a total recruitment solution across discipline, level, location & requirement that combines a fresh approach with traditionally founded, tried and tested business principles.
Our experienced team of consultants will review your application and your CV in full. Candidates matching all vacancy requirements as specified by our clients will be contacted within five working days. If you have not been contacted, your application has not been successful on this occasion. Your CV will be forwarded to our admissions team who will be in touch with you to start/update your registration. If you are interested, please send your CV in English and in Word format
Job Profile for Customer Service Representative Commercial Print
Handle inbound and outbound customer calls.
Prepare, keep record of and follow up quotations within 24 hours.
Handle and monitor ‘technical requests’ that need attention of other functional departments in the organization through the ticketing system and ensure that answers will be provided the same day.
Handle, monitor and follow up requests from customers concerning invoices, credit notes and other related issues.
Monitor the complaint handling process and ensure that the complaints are handled within the guidelines.
Ensure that customer pricelists are up to date and available in hard or electronic copy to the customer and the field representation as well in the systems.
Handle, keep record, submit and confirm in writing, special price requests to customers within the guidelines set by sales/marketing.
Inform customers timely on product changes, price changes, service policy changes etc. when initiated by the company.
Monitor and inform customers timely about changes in scheduled delivery dates.
Have daily contact with your tandem field representative and give him/her a complete update on the daily events.
Report omissions, issues or other aspects that can be seen as ‘blockers’ for effective and efficient execution of your core tasks and responsibilities to your team leader.
Prepare, keep record of and have sample requests executed by the back office staff.
Implement and execute sales actions and sales campaigns to proactively increase sales.
Candidate Profile for Customer Service Representative Commercial Print
Fluent in German and Italian and advanced English.
Commercial education is a pré.
Possession of very good social, commercial and communicative skills.
Interdependent team worker.
Experience in maintaining and expanding customer relations.
Familiar with trading culture.
Knowledge of Lotus Notes and MS Office is preferred.
Flexible and positive working attitude.
Your Career is our Career. Our service is personal and targeted; we listen to what you want. Our ethos of "a good job well done", means that we work hard to deliver what we promise, each and every time. This focus allows us to provide customers with a total recruitment solution across discipline, level, location & requirement that combines a fresh approach with traditionally founded, tried and tested business principles.
Our experienced team of consultants will review your application and your CV in full. Candidates matching all vacancy requirements as specified by our clients will be contacted within five working days. If you have not been contacted, your application has not been successful on this occasion. Your CV will be forwarded to our admissions team who will be in touch with you to start/update your registration. If you are interested, please send your CV in English and in Word format
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in the Netherlands may apply.
U kunt niet solliciteren naar deze functie omdat het niet langer actief.
