Terug naar zoeken.Undutchables - Polish Speaking Customer Relationship Coordinator
| Type baan: | Contract |
| Locatie: | The Netherlands |
| Salaris: | 26,000+ |
| Talen: | Engels, Pools |
Details van de adverteerder
- Naam:Undutchables
- Geplaatst:08-12-2010
- Code:CRC Polish speaker
Company description
International chemicals company
Job description
To serve customers by taking responsibility of commercial relationship management for a defined group of customers and proactively liaising with other functions within the company (Account Management, Supply Chain, etc) to ensure that the full range of services are deployed in line with customer segmentation.
- Act as the primary customer contact (so called one stop shop approach for customers) to process customer orders in an efficient and error free way and deal with any customer queries or complaints. This includes order capture, commitment to orders, resolution of obstacles to commitment (product supply, commercial, transport, HSE and finance), confirmation, progression, order-amendments, invoicing, cash collection, managing complaints and indirect tax issues.
- Form a well functioning Customer Team together with the Account Executive to manage costs versus service levels whilst achieving the desired level of customer satisfaction.
- Actively promote e-Commerce, be fluent in various e-Commerce tools (like Customer Lounge and Elemica) and able to assist customers with queries concerning these tools.
- Pro-actively liaise with the Account Executive to ensure credit issues are resolved with support from the credit organization as appropriate, receivables processes run smoothly and overdue payments are collected effectively without jeopardizing customer relationship. The CRC has joint ownership with the Account Executive for the cash collection process.
Requirements
Fluent in English and Dutch
Several years of customer service experience within a corporate environment
Strongly customer focused and service minded
Good communicator, both verbally and in writing
Successful negotiator
Competent in use of IT systems
Have proper knowledge of Quality & HSE Management Systems, Incoterms and export regulations, competition law
Proactive and decisive problem solver with good root cause analysis skills
Strong team working, relationship building and listening skills, especially in a “virtual team” environment
Salary indication
2000-2500, depending on experience
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4c6d175011b84/toplanguagejobs voor meer informatie over deze vacature.
International chemicals company
Job description
To serve customers by taking responsibility of commercial relationship management for a defined group of customers and proactively liaising with other functions within the company (Account Management, Supply Chain, etc) to ensure that the full range of services are deployed in line with customer segmentation.
- Act as the primary customer contact (so called one stop shop approach for customers) to process customer orders in an efficient and error free way and deal with any customer queries or complaints. This includes order capture, commitment to orders, resolution of obstacles to commitment (product supply, commercial, transport, HSE and finance), confirmation, progression, order-amendments, invoicing, cash collection, managing complaints and indirect tax issues.
- Form a well functioning Customer Team together with the Account Executive to manage costs versus service levels whilst achieving the desired level of customer satisfaction.
- Actively promote e-Commerce, be fluent in various e-Commerce tools (like Customer Lounge and Elemica) and able to assist customers with queries concerning these tools.
- Pro-actively liaise with the Account Executive to ensure credit issues are resolved with support from the credit organization as appropriate, receivables processes run smoothly and overdue payments are collected effectively without jeopardizing customer relationship. The CRC has joint ownership with the Account Executive for the cash collection process.
Requirements
Fluent in English and Dutch
Several years of customer service experience within a corporate environment
Strongly customer focused and service minded
Good communicator, both verbally and in writing
Successful negotiator
Competent in use of IT systems
Have proper knowledge of Quality & HSE Management Systems, Incoterms and export regulations, competition law
Proactive and decisive problem solver with good root cause analysis skills
Strong team working, relationship building and listening skills, especially in a “virtual team” environment
Salary indication
2000-2500, depending on experience
Selection procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.
IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.
Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.
We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
Bezoek https://beheer.ingoedebanen.nl/redirect/url/4c6d175011b84/toplanguagejobs voor meer informatie over deze vacature.
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