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Abroad Experience International - CCC Agent German & Polish

Type baan: Permanent
Locatie: The Netherlands
Salaris:
Talen: Engels, Duits, Pools

Details van de adverteerder

  • Naam:
    Abroad Experience International
  • Geplaatst:
    24-09-2010
  • Code:
    6698466-4334
Main Tasks:

Responsible for capturing and handling all incoming and outgoing customer contacts from different media in a correct and customer friendly way, complying with the target figures as agreed with CCC-clients.
* Provide the customers with the correct service by giving product information, taking orders and by finding  solutions for problems the customer may have
* Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed
* Handle credit card authorisations
* Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws

Requirements :
* Fluent speaker in German & Polish and fluency in the English language.
* Service minded
* Stress resistant
* Accurate, punctual
* Convincing
* Flexible
* Friendly and clear telephone voice
* Trustworthy
* Pro-active
U kunt niet solliciteren naar deze functie omdat het niet langer actief.
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