Terug naar zoeken.Mercedes Benz NL - Customer Service Representative Service 24h Germany department
| Type baan: | Permanent |
| Locatie: | Limburg, The Netherlands, Maastricht |
| Salaris: | €1,670 |
| Talen: | Engels, Duits |
Details van de adverteerder
- Naam:Mercedes Benz NL
- Geplaatst:05-09-2010
- Code:TLJ CSR-Germany
The Customer Assistance Center (CAC) in Maastricht is the central point of contact for customers and prospective customers of Mercedes-Benz, Smart and Maybach. From the CAC, customers from across Western Europe are supported with breakdowns, enquiries, complaints and promotional activities.
Mercedes-Benz CAC Maastricht N.V. has approximately 600 employees consisting of 40 different nationalities. The CAC’s main goal is to exceed customer expectations.
Department description
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
Your responsibilities
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
The philosophy is to ensure the customer is mobile again as quickly as possible.
Requirements
• Higher vocational education
• German speaker
• Good knowledge of English
• Good written and verbal skills
• Advanced negotiation skills
• Computer literacy
• Knowledge of German geography
• Experience in customer care
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures
• Ability to prioritize, analyze, plan and coordinate on high volumes
Working hours
Shifts
37.5 hrs a week
Some of our working terms and conditions
• € 1670 p.m. gross (based on 37.5 hours a week average), excluding shiftallowance (based on actual worked hours)
• We offer an extensive relocation package (including travel arrangements, six weeks of housing, moving / shipping of your furniture and belongings
Mercedes-Benz CAC Maastricht N.V. has approximately 600 employees consisting of 40 different nationalities. The CAC’s main goal is to exceed customer expectations.
Department description
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
Your responsibilities
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
The philosophy is to ensure the customer is mobile again as quickly as possible.
Requirements
• Higher vocational education
• German speaker
• Good knowledge of English
• Good written and verbal skills
• Advanced negotiation skills
• Computer literacy
• Knowledge of German geography
• Experience in customer care
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures
• Ability to prioritize, analyze, plan and coordinate on high volumes
Working hours
Shifts
37.5 hrs a week
Some of our working terms and conditions
• € 1670 p.m. gross (based on 37.5 hours a week average), excluding shiftallowance (based on actual worked hours)
• We offer an extensive relocation package (including travel arrangements, six weeks of housing, moving / shipping of your furniture and belongings
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