Terug naar zoeken.Mercedes Benz NL - Japanese Speaking User Help Desk Agent
| Type baan: | Permanent |
| Locatie: | Limburg, The Netherlands, Maastricht |
| Salaris: | € 1,782 - € 2,000 |
| Talen: | Engels, Japans |
Details van de adverteerder
- Naam:Mercedes Benz NL
- Geplaatst:05-09-2010
- Code:TLJ UHD Japanese
The Mercedes-Benz Customer Assistance Center Maastricht N.V. (CAC) opened in 1998. The CAC is the central point of contact for Western Europe, taking care of the needs of current and prospective customers.
Our company has a rich cultural environment as there are over 40 nationalities represented and more than 600 employees. They are here to insure that customers receive personal assistance in their own language at a consistently high level. The CAC’s main goal is to exceed customer expectations.
Place within the organization
The User HelpDesk (UHD) agent is the first point of contact for delivering worldwide support to external entities that use MB StarDiagnosis equipment and software. StarDiagnosis is Daimler’s vehicle diagnostic toolkit.
The supported entities consist of the MB retail organisations, local headquarters, internal and external customers. Furthermore, the agent’s role is to liaise with external suppliers of hardware devices for resolving issues regarding StarDiagnosis. Internal escalations are dealt with via verbal contact and system supported delegation to Daimler’s after sales division.
Tasks and Responsibilities:
• Resolve incoming support requests, incidents and problems in the required languages.
• Resolve StarDiagnosis hardware, software, flashing and user issues.
• Create tickets for logistics partners to pick-up and return defective units.
• Support StarDiagnosis users with process knowledge.
• Log all incoming issues in the XSF tool (ticketing system).
• Resolve minor training issues on the phone.
• Delegate and monitor complex StarDiagnosis issues.
• Identify problems that can affect processes and escalate to management.
Job requirements:
• Excellent communication skills.
• Advanced fluent in Japanese.
• Advanced fluent in corporate language (English).
• Advanced fluent (verbally) in at least one other UHD language: German, French, Dutch, Italian or Spanish.
• Experience in customer support / problem solving business processes.
• High affinity with the car trade, technology and / or electronic equipment.
• Identification with Daimler and its products.
• Vocational level with a professional attitude.
• Ability to identify, analyse and resolve problems over the phone with involved partners.
• Ability to understand the relationship between internal and external processes and how tools and support systems interact.
• Computer literate (MS Windows Office).
• Ability to learn quickly.
Working hours
Monday-Sat in shifts (frequent nightshifts)
40 hrs a week
Some of our working terms and conditions
• € 1782 - € 2000 p.m. gross (based on 40 hrs a week average)
• Shift allowance based on actual worked hours
• We offer an extensive relocation package
Our company has a rich cultural environment as there are over 40 nationalities represented and more than 600 employees. They are here to insure that customers receive personal assistance in their own language at a consistently high level. The CAC’s main goal is to exceed customer expectations.
Place within the organization
The User HelpDesk (UHD) agent is the first point of contact for delivering worldwide support to external entities that use MB StarDiagnosis equipment and software. StarDiagnosis is Daimler’s vehicle diagnostic toolkit.
The supported entities consist of the MB retail organisations, local headquarters, internal and external customers. Furthermore, the agent’s role is to liaise with external suppliers of hardware devices for resolving issues regarding StarDiagnosis. Internal escalations are dealt with via verbal contact and system supported delegation to Daimler’s after sales division.
Tasks and Responsibilities:
• Resolve incoming support requests, incidents and problems in the required languages.
• Resolve StarDiagnosis hardware, software, flashing and user issues.
• Create tickets for logistics partners to pick-up and return defective units.
• Support StarDiagnosis users with process knowledge.
• Log all incoming issues in the XSF tool (ticketing system).
• Resolve minor training issues on the phone.
• Delegate and monitor complex StarDiagnosis issues.
• Identify problems that can affect processes and escalate to management.
Job requirements:
• Excellent communication skills.
• Advanced fluent in Japanese.
• Advanced fluent in corporate language (English).
• Advanced fluent (verbally) in at least one other UHD language: German, French, Dutch, Italian or Spanish.
• Experience in customer support / problem solving business processes.
• High affinity with the car trade, technology and / or electronic equipment.
• Identification with Daimler and its products.
• Vocational level with a professional attitude.
• Ability to identify, analyse and resolve problems over the phone with involved partners.
• Ability to understand the relationship between internal and external processes and how tools and support systems interact.
• Computer literate (MS Windows Office).
• Ability to learn quickly.
Working hours
Monday-Sat in shifts (frequent nightshifts)
40 hrs a week
Some of our working terms and conditions
• € 1782 - € 2000 p.m. gross (based on 40 hrs a week average)
• Shift allowance based on actual worked hours
• We offer an extensive relocation package
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