Terug naar zoeken.Mercedes Benz NL - Customer Service Representative Service 24h French department
| Type baan: | Permanent |
| Locatie: | Limburg, The Netherlands, Maastricht |
| Salaris: | €1,560 |
| Talen: | Engels, Frans |
Details van de adverteerder
- Naam:Mercedes Benz NL
- Geplaatst:05-09-2010
- Code:TLJ CSR- France
The Customer Assistance Center (CAC) in Maastricht is the central point of contact for customers and prospective customers of Mercedes-Benz, Smart and Maybach. From the CAC, customers from across Western Europe are supported with breakdowns, enquiries, complaints and promotional activities.
Mercedes-Benz CAC Maastricht N.V. has approximately 600 employees consisting of 40 different nationalities. The CAC’s main goal is to exceed customer expectations.
Department description:
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
Responsibilities:
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system.
In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. We follow up and coordinate the case and keep the customer update. The philosophy is to ensure the customer is mobile again as quickly as possible.
Job requirements
• Effective communicators
• Excellent command of French
• Fluent in English, the corporate language
• Ability to prioritize, analyze, plan and coordinate with high workload
• Empathy and negotiation skills
• The ability to manage different tasks simultaneously
• A loyal representative for our brands and services
Working hours
Monday to Saturday, between 0800 and 2200 hours.
Some of our working terms and conditions
• € 1560 minimum p.m. gross (based on 35 hours a week average)
• Shift allowance (based on actual worked shift based hours)
• Extensive relocation package
Mercedes-Benz CAC Maastricht N.V. has approximately 600 employees consisting of 40 different nationalities. The CAC’s main goal is to exceed customer expectations.
Department description:
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
Responsibilities:
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system.
In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. We follow up and coordinate the case and keep the customer update. The philosophy is to ensure the customer is mobile again as quickly as possible.
Job requirements
• Effective communicators
• Excellent command of French
• Fluent in English, the corporate language
• Ability to prioritize, analyze, plan and coordinate with high workload
• Empathy and negotiation skills
• The ability to manage different tasks simultaneously
• A loyal representative for our brands and services
Working hours
Monday to Saturday, between 0800 and 2200 hours.
Some of our working terms and conditions
• € 1560 minimum p.m. gross (based on 35 hours a week average)
• Shift allowance (based on actual worked shift based hours)
• Extensive relocation package
U kunt niet solliciteren naar deze functie omdat het niet langer actief.
