Terug naar zoeken.Mercedes Benz NL - Customer Service Representative Service 24h Benelux
| Type baan: | Permanent |
| Locatie: | Limburg, The Netherlands, Maastricht |
| Salaris: | €1,337 |
| Talen: | Nederlands, Frans |
Details van de adverteerder
- Naam:Mercedes Benz NL
- Geplaatst:05-09-2010
- Code:TLJ CSR-Benelux
The Customer Assistance Center (CAC) in Maastricht is the central point of contact for customers and prospective customers of Mercedes-Benz, Smart and Maybach. From the CAC, customers from across Europe are supported with breakdowns, enquiries, complaints and promotional activities.
Mercedes-Benz CAC Maastricht N.V. has approximately 600 employees consisting of 40 different nationalities. The CAC’s main goal is to exceed customer expectations.
Department description:
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
Responsibilities:
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system.
In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. We follow up and coordinate the case and keep the customer update.
The philosophy is to ensure the customer is mobile again as quickly as possible.
Job requirements
• Effective communicators
• Excellent command of Dutch and French
• Fluent in English, the corporate language
• Ability to prioritize, analyze, plan and coordinate with high workload
• Empathy and negotiation skills
• The ability to manage different tasks simultaneously
• A loyal representative for our brands and services
Working hours
Monday to Saturday, between 8.00 and 22.00.
Some of our working terms and conditions
• € 1337 minimum p.m. gross (based on 30 hours a week average). Will be around 1100€ net after deducting taxes, health insurance and pension.
• Shift allowance (based on actual worked shift based hours)
Mercedes-Benz CAC Maastricht N.V. has approximately 600 employees consisting of 40 different nationalities. The CAC’s main goal is to exceed customer expectations.
Department description:
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
Responsibilities:
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system.
In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. We follow up and coordinate the case and keep the customer update.
The philosophy is to ensure the customer is mobile again as quickly as possible.
Job requirements
• Effective communicators
• Excellent command of Dutch and French
• Fluent in English, the corporate language
• Ability to prioritize, analyze, plan and coordinate with high workload
• Empathy and negotiation skills
• The ability to manage different tasks simultaneously
• A loyal representative for our brands and services
Working hours
Monday to Saturday, between 8.00 and 22.00.
Some of our working terms and conditions
• € 1337 minimum p.m. gross (based on 30 hours a week average). Will be around 1100€ net after deducting taxes, health insurance and pension.
• Shift allowance (based on actual worked shift based hours)
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