Terug naar zoeken.Abroad Experience International - CSR-Spanish - Dordrecht
| Type baan: | Contract |
| Locatie: | The Netherlands |
| Salaris: | €2100 per month |
| Talen: | Engels, Spaans |
Details van de adverteerder
- Naam:Abroad Experience International
- Geplaatst:04-10-2010
- Code:46952118-4343
Position Customer Service Representative (Spanish)
Company
Our client’s history dates back to 1874. The original company designed, manufactured and sold Warner’s corsets to retailers. Since then, the company has evolved into a global apparel leader which designs, sources, markets, licenses and distributes a broad line of intimate apparel, sportswear and swimwear worldwide. The Company's products are sold under several highly recognized brand names, including, but not limited to, Calvin Klein®, Speedo®, Chaps®, Warner's® and Olga®.
At Klundert (Western part of Brabant) the Customer Contact Center is located. From this location all customers and local agents in Europe are dealt with.
Main Tasks
* Being the first contact point for customers. Act as an intermediary between customer/sales/ internal departments. Receives and processes customer orders, inquiries and /or complaints. Responsible for maintaining customer order book and contributing to reaching the targets for the month.
* Responsible for order maintenance and cleaning up order book. Responsible for the receipt and processing customer orders, inquiries and /or complaints, by maintaining a clean order book meaning: checking open orders, balances. Releasing orders and informing customers/sales of any changes/adjustments. Investigating and solving complaints and return issues. Takes responsibility of checking the work and reporting any irregularities to the customer service teamleader
* Responsible to ensure "contact point for clients and sales", by recording and processing orders received by WIN, EDI, mail, phone, fax on a daily bases. Ensure 100% phone coverage during office hours. Search for possible solutions for problems and apply them
* Act as an intermediary between customer/sales/ internal departments, by ensuring correct communication between customers and sales on daily bases. Provide reports for customers and sales to improve the budget and service/sales. Check with financial department the hold /credit status of orders/customers.
* Responsible for own development, bases on taking initiative, in the job by developing product an system knowledge. Following the procedures in a correct way. Developing communicative and service skills by sharing knowledge and ideas with team-members and the department. Acting proactively and ask where additional help is needed.
Requirements
* 2-3 years of Customer Service environment with Order Management experience preferred.
* Native Spanish and very good command of English.
* Computer literate. Experience with MS Office (Word; Excel) and preferable management ERP systems.
* Cross regional scope, therefore experience within different European regions and experience with Distributors is strongly preferred.
* Able to perform in a dynamic organization (solution minded, driven, flexible, enthusiasm, multi tasking, accurate)
* Customer focused, service minded.
* Proactive, hands on.
* Good analytical, organisational and planning skills.
* Administrative skills,
* Excellent interpersonal skills.
* Sense of urgency, takes responsibility.
Company
Our client’s history dates back to 1874. The original company designed, manufactured and sold Warner’s corsets to retailers. Since then, the company has evolved into a global apparel leader which designs, sources, markets, licenses and distributes a broad line of intimate apparel, sportswear and swimwear worldwide. The Company's products are sold under several highly recognized brand names, including, but not limited to, Calvin Klein®, Speedo®, Chaps®, Warner's® and Olga®.
At Klundert (Western part of Brabant) the Customer Contact Center is located. From this location all customers and local agents in Europe are dealt with.
Main Tasks
* Being the first contact point for customers. Act as an intermediary between customer/sales/ internal departments. Receives and processes customer orders, inquiries and /or complaints. Responsible for maintaining customer order book and contributing to reaching the targets for the month.
* Responsible for order maintenance and cleaning up order book. Responsible for the receipt and processing customer orders, inquiries and /or complaints, by maintaining a clean order book meaning: checking open orders, balances. Releasing orders and informing customers/sales of any changes/adjustments. Investigating and solving complaints and return issues. Takes responsibility of checking the work and reporting any irregularities to the customer service teamleader
* Responsible to ensure "contact point for clients and sales", by recording and processing orders received by WIN, EDI, mail, phone, fax on a daily bases. Ensure 100% phone coverage during office hours. Search for possible solutions for problems and apply them
* Act as an intermediary between customer/sales/ internal departments, by ensuring correct communication between customers and sales on daily bases. Provide reports for customers and sales to improve the budget and service/sales. Check with financial department the hold /credit status of orders/customers.
* Responsible for own development, bases on taking initiative, in the job by developing product an system knowledge. Following the procedures in a correct way. Developing communicative and service skills by sharing knowledge and ideas with team-members and the department. Acting proactively and ask where additional help is needed.
Requirements
* 2-3 years of Customer Service environment with Order Management experience preferred.
* Native Spanish and very good command of English.
* Computer literate. Experience with MS Office (Word; Excel) and preferable management ERP systems.
* Cross regional scope, therefore experience within different European regions and experience with Distributors is strongly preferred.
* Able to perform in a dynamic organization (solution minded, driven, flexible, enthusiasm, multi tasking, accurate)
* Customer focused, service minded.
* Proactive, hands on.
* Good analytical, organisational and planning skills.
* Administrative skills,
* Excellent interpersonal skills.
* Sense of urgency, takes responsibility.
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