Role: SMB Customer Experience Associate with French
Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires excellent customer service skills with clear communication, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results, fix the problem and follow up on the solution.
Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
Providing product and tool support to improve the overall experience and drive higher product adoption and spend
Ability to identify trends and solve problems facing multiple SMB clients
Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
Provide vital product insights and feedback on client products
Fluent in French
Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
Focus on SMB customer satisfaction by driving the right product adoption for the right customer
Consultative selling and customer empathy mind-set
Self-driven with attention to detail and follow-through
Ability to multi-task and work under pressure
Excellent communication skills: verbal, written, listening skills
Preferred Skills and Experience
Work experience with internationally distributed teams is a plus
Ready to BE>YOU IMAGINED?
Become one of my colleagues sending your most up to date CV
You can also check me on LinkedIn:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com.
Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
Nu aan het Werven